Royal Isabela

We stayed here for our honeymoon and I don’t recall a time we have ever been treated better. The level of service here is unbelievable. They meet you at the gate and then personally escort you to your room while listing all of the local recommendations. Manuel and Juan Francisco were kind and helpful, going above and beyond to make sure we were comfortable. We had a couple more unexpected benefits when we arrived at our casita, including a fridge stocked with drinks and access to a private beach. incredible experience and we can’t wait to bring our family here!

I have been coming here since it first opened. It has not been the same since the hurricane. The owners never put the needed money back into it. But this last visit the rooms have really degraded. In my 5 day stay I could not get an operating safe. I also had a door that you could not lock; not a great combo. I was told I could put my valuables with security but that would have been an effort. There is a lot of walking required when staying here. In the room the shower leaked a lot constantly. There are 2 TV's one did not have a remote that you need to operate the TV the other was locked on one channel. Bathroom is big but the towels are small. There are beach towels in the room but none at the pool. For service to the room was about 50/50 for ice request. We took to getting our own. I had wash cloths the first day but could never get another fresh one. The room ran out of TP. Floors need to be redone, Outside cushions need to be replaced, some lights did not work. I tried to speak to Maria the hotel Manager. She was not there when I check out and did not return my call. The restaurant was very good. Allow an hour for breakfast regardless of the number of people sitting. If you want a quicker breakfast there is a grill by the pro shop that is quick and good. Staff at the restaurant is very good. Raymond and Sofie took good care of us. The golf course is stunning the best design in the Caribbean. About 80% of what it was upkeep wise pre hurricane. Before the hurricane it was one of the best courses in the world and a well kept secret. I paid about $750 per night. If everything was 5 star the casitas would be worth twice that. At this time they probably are not worth the 750. I know the place recently changed hands and plans probably are not finalize on how to make the resort profitable. But things like refreshing the casitas and restoring the golf course have to be done regardless of any future design. There is no evidence of any money having been put into the place. I will be back but I hope to see some changes and would love to hear the plans the new owner are making.

Incredibly beautiful property with gorgeous views from all over. The casitas are spacious, well maintained and have incredible bathrooms. Rooms have a plunge pool on the deck and a huge shower that opens onto the deck which we loved Soft drinks, water and beer were restocked daily in our room for free The service at the restaurant can be a bit slow, but the food is very good and reasonably priced for a resort of this caliber There are several pools around the property and one tennis court. The golf course also has great views on many holes and some fun layouts. It was not in tip top shape, but we rarely saw another group when playing so it’s a fun resort course for players of all levels The only drawback here is that the beach is a bit of a trek Overall this is a very lovely, relaxing and enjoyable hotel for couples

Falls short of the 5 star it claims to have. Although service and accommodations adequate, it is in no way at 5 star levels.

Paradise in Paradise. Spectacular resort nestled amongst the mountains of Isabella, Puerto Rico. The casitas have thought of every amenity to ensure a peaceful, luxurious stay. The walkout shower overlooking the ocean and flora is breathtaking as is the individual plunge pool. Spacious room provides privacy and luxury. Restaurant is delicious but you cannot be rushed as service can be slow but worth the wait. Beach is 170 steps down a cliff but neighboring Jobos beach is worth the trip - surfers paradise with lots of restaurants/bars. Royal Isabela is for those that value quiet, luxury and a slower pace. I would not recommend for children as the resort is not set up for young ones and boredom will kick in disrupting the tranquility of those around them. Beautiful pools, great tennis courts and outstanding golf course. Security is very tight to ensure guest’s privacy. Pro’s - EVERYTHING THIS RESORT OFFERS, Cons/Suggestions - linen could use a refresh. Special mention for concierge workers and Manuel the bell hop and golf cart driver - they provided exceptional service. Lastly, I highly recommend renting a car as car service is costly and difficult to obtain and Uber is practically non-existent. Royal Isabela and its staff provided the most memorable birthday celebration of my life! We will be back, thank you for providing a memorable experience.