Hotel is located in a quiet forest area, a 20 minute busride to the city center. Busstop about a 5 minute walk from the hotel, runs every 30 minutes even on weekends. We travelled with a group of 8 people and had different rooms, amongst them junior suites, single rooms and standard rooms. The suites were well equipped, with large bathroom and 'salon'. One suite however did not have a TV in the bedroom only the salon, the other suite did have 2 TV's. Single rooms were attic rooms, quite small, dark and not very attractive. Pillows were plenty and thick, mattress however to hard for my liking. Although the hotel tablet mentioned all rooms were equipped with a (free of service) coffee and tea bar, only the suites had one as told by the receptionist. False advertising and the solution offered by reception was to ask for hot water from the hotel bar, which by the way was not open the entire weekend. Closed on Friday evening and reserved for a private party on Saturday. Unacceptable; all paying hotel guests should have access to the displayed facilities. The Basilico hotel restaurant is another one for the books. Terrible service, had to wait about an hour to get our meal with only 2 other tables in the restaurant. Price/quality the worst I've seen in a long time. Most of us left the table hungry, but no surprise when there's only 3 baby potatoes on your plate, cut in half to make your plate look full ... On the upside, breakfast buffet was quite nice. Good variety of meats and cheeses, fresh fruit, yoghurt, lachs, meatballs, eggs, etc. Previously they had a hot station where eggs were made 'à la minute', but probably cancelled now because of covid. Bathroom was equipped with a bathtub and shower in one. Only had 1 large towel and smelled horrible, but housekeeping in the hallway solved this very quickly and extremely friendly. Incomprehensible that none of the 5 rooms we've stayed in had hot water in the shower/bath, it was lukewarm at best whether morning or evening. Don't count on the WIFI either, very unreliable. Overall, I've stayed in hotels of the Dorint chain before with less stars but far better service, better rooms and most of all, better food price/qualitywise.
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