Arbatax Park Resort - Telis

I went to Arbatax Park Resort with my wife, our 7-years old child and my 83-years old mother-in-law. On the advice of their sales office, we booked ourselves into Telis hotel, one of their sub-areas, which are all in the Arbatax Park resort. The reason they advised us to do so was that were were travelling with our mother, who has some trouble walking. We asked for a family room with location suitable for someone with disability and they assured us over the phone that we will be fine. We picked Arbatax because of their ego credentials, as indicated by their 2022 World's Leading Eco Resort title and their 4* rating, plus their Spa credentials etc. Upon our arrival, we found ourselves in an old, shockingly dirty and badly maintained place, with disgusting food, rude and badly trained staff and absolute disregard for basic guest needs. We found that Telis and Arbatax are not only not able to accomodate order and handicapem guests with their 80-ties design and stairs everywhere, but are also teribly dirty, falling apart due to lack of any maintenance and frankly unsafe for guests due to basic hygene and public spaces safety issue. I could elaborate for hours about their different and numerus fails during our curtailed stay there (we decided to check out after four days, despire having paid for eight), the most glaring problems being trash everywhere, 90 min check-in wait, inability to get in any civilised way to their spa (the only option being getting there in smelly Diesel old bus with open top after 30min wait for the said bus, travelling in half-hourly intervals), inability to offer any transport assistance within the resort to our 83 years old mother, ugly and dirty pools and common areas, shockingly bad food etc etc. Instead I will lat attached photos speakerem for themselves. THIS IS A TERIBLY DIRTY HOTEL NOT DESERVING 4* RATING BY ANY MEANS. IT SHOULD BE CLOSED ON SANITARY GROUNDS. STAY AWAY.

I had a trip to Sardinia Arbatax Park Resort on 18th on Sep 2023. It was for 1 week. When we arrived to the Resort we had a nice welcome from the staff, then they took us to the room, it was nice and spacious room, after a while we noticed that, they didn't give us some cosmetic products that they were promoting on the check in of the room. we were feeling very disappointed because on the website they were saying if you choose a better room, you are able to get those products. So then the next day we went to the restaurant area for breakfast and it was OK, we found variety of food and many drinks choices. In the evening we came back for buffet dinner, so we were feeling very disappointed because of the drinks choices. People were only allow to have water, white wine and beer. If you would like to have something else you might need it to buy at the restaurant bar, and it was so expensive like; £3 fizzy drink. Also the outddor tables near pools were durty and toilets weren't too clean. Over all the rooms were OK, Pools very nice and clean, outdoor space beautifull, staff friendly and Animal Park very beautiful. I can recommend this Resort, the only thing I was very unhappy, is that there wasn't many drink choices at the restaurant buffet at lunch and dinner time, That's all. Thanks you very much.

The place has high potencial, the beach near Dune is wonderfull...accomodation is average, the room is older, beds not comfortable...the restaurant is average too..we we're there in low season, so it's ok, not croweded...