Hoteles de 4 estrellas en Gauteng, Sudáfrica

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

My husband arrived early at the hotel (7am) , tired and exhausted after a long flight and staff were not helpful with getting him into the room atleast a little earlier than the check-in time or offered any other available room , he was told to wait until 2pm to check into his room . Also , he asked for a halal meal when calling room service and they just told him they don’t have anything , instead of offering an alternative . I really hope that in future , the service of this hotel would be more helpful .

El desayuno es bastante bueno y es fácil llamar a un Uber cuando sales. En general estoy bastante satisfecho y la relación precio/rendimiento es bastante alta. Recuerde traer sus propias pantuflas, toallas, cepillo de dientes y pasta de dientes, ya que todos los hoteles en Sudáfrica no los proporcionan.

I recently stayed for a couple of nights, and overall, it was an average experience. The check-in process was smooth, and the staff was friendly, which I appreciated. However, the room itself could have been a bit more updated. While it was clean, the furnishings seemed a little worn, and the bathroom, although functional, had some minor issues like a leaky faucet. The bed was comfortable enough, but I did find it a bit harder than I prefer. The hotel amenities were standard—there was a gym and a small pool, though I didn't have time to use either. The Wi-Fi worked fine, and I didn't encounter any issues with the air conditioning or heating during my stay. One thing that stood out was the location. It was pretty convenient for my needs, close to a few restaurants and shops, though not overly special. I was hoping for a bit more from the hotel's restaurant, as the menu was somewhat limited and the food was just okay. In short, it wasn’t a bad stay, but it didn’t blow me away either. If you’re just looking for a place to sleep without expecting anything extraordinary, this hotel will do the job.

The hotel is conveniently located near the airport. To get to the hotel from the airport, go to the arrival hall, follow the sign to Bus Terminal and walk past the car rental offices to reach the bus terminal. The shuttle to the hotel comes every 15 minutes. My room is clean and quiet. Hot water is quite fast from the hot water tap. WiFi is easily accessible in the room and is stable. The breakfast (6-10am) is excellent with English breakfast items (egg, bacon, sausages, beans, toast), continental breakfast items (cold cuts, cheese, bread), salad, fruits, cereals, yoghurt, juices, etc. Overall I had a pleasant stay.

El Mint era lindo y vivo. Las habitaciones son muy limpias y han acogido algunas actividades divertidas durante el fin de semana. Adicionales fueron un pequeño problema. El hierro no estaba calentado, el tablero de hierro era viejo y grueso, así que yo abandoné esa misión de hierro. La respuesta a las peticiones de mensajería fue un poco lenta a veces, pero el personal fue sorprendente!

I had a wonderful stay at this hotel. The room was clean, spacious, and beautifully maintained, with a comfortable bed that provided a great night’s sleep. The atmosphere was peaceful, and the modern furnishings created a relaxing environment. The bathroom was spotless and well-equipped, with everything needed for a comfortable stay. The room amenities were excellent, including reliable Wi-Fi, good lighting, and a pleasant view. The housekeeping service was efficient, and the staff were friendly, professional, and always willing to assist. Overall, my experience was very satisfying. The combination of comfort, cleanliness, and excellent service made my stay enjoyable. I would gladly recommend this hotel to anyone looking for a comfortable and relaxing place to stay.

It's giving more 3 than 4 stars? Customer service poor. Holiday Inn was full so this was a close alternative. Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆 Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters. Next time I'll go elsewhere. They're not customer focused enough for me.

Southern Sun Rosebank is truly an amazing place to stay. From the moment you arrive, the atmosphere feels welcoming, professional, and well-organized. The staff go above and beyond to make guests feel comfortable, always offering friendly service with a smile. The rooms are clean, modern, and very comfortable, making it easy to relax after a long day. The hotel’s location is perfect, with easy access to nearby shopping areas, restaurants, and key attractions, which makes it very convenient whether you're visiting for business or leisure. The food is another highlight — fresh, delicious, and with a great variety to suit different tastes. The overall environment is peaceful yet vibrant, giving you the best of both comfort and energy. What really stands out is the attention to detail and the consistent quality of service. Everything feels well-managed and thoughtfully designed to ensure a pleasant experience. Overall, Southern Sun Rosebank delivers an excellent stay and is definitely a place worth visiting again.

It was lovely. Staff were friendly and accommodating and arranged airport pickup. The breakfast was lovely as well as room service. Will definitely stay here again if visiting Jhb. 💕❤️ The rooms were clean although amenities needed to be requested suxh as robes, slippers, shower gel, shampoo etc - not really nice after a long flight. As well as water, so if this could be provided first that would make it even great.