Hoteles de 5 estrellas en Java Oriental, Indonesia

Very nice hotel and feel very comfortable at room. Connected with shopping mall, so very convenient to look around and enjoy various foods. Great staffs and they are willing to help and serve which is great.

We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I. From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable! The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special. Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious. One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here. We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory. The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there. Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again. And once again, special thanks to Wike you are a star ⭐

Really enjoyed my stay there! Excellent facilities and suitable for families with kids and elderly. Highly recommended!

Second stay here and the consistency is solid. Rooms are clean, comfortable, and well-maintained — no drop in standards compared to my first visit. Service was smooth throughout. Special thanks to Joan for handling both check-in and check-out efficiently and professionally. Quick, clear, and hassle-free. Location is very convenient with easy access to nearby amenities and transport. We had a meal in Nishimura  is decent — not over the top, but reliable and well-managed. Overall, a dependable hotel that delivers consistently. Would return again.

Reservado para mi amigo, ella trae a su marido y a su hija. Su hija está muy sorprendida con su hospitalidad, todo el personal está bienvenido y da su gran sonrisa. La piscina y el jacuzy eran tan buenos, la habitación es muy cómoda, pero ella dijo que el desayuno debería ser mejor para el sabor.

Outstanding hotel in the heart of Surabaya! Staff are exceptionally warm and professional, treating guests like family. The breakfast buffet is incredible with amazing variety. Rooms are spacious, clean, and comfortable. Perfect location next to Tunjungan Plaza mall. The pool and facilities are well-maintained. Excellent value for a 5-star luxury experience!

Great property with ideal location opposite the expansive mall. Room was well appointed and with a comfortable and quiet ambiance. Pool options are lovely with some nice areas to stroll around. Reception staff were hospitable.

Warm service from all the staff from check-in to check-out, with a very convenient and central location. The breakfast was great, and the room was spacious and comfortable. Overall, a very pleasant stay and I would happily return again.

Really enjoyed my stay here! The room was super clean, cozy, and nicely decorated. The bed was very comfortable, and everything felt fresh and well taken care of. Staff were friendly and helpful, which made the experience even better. Definitely a great place to relax—would come back again!

Nice old style hotel with a lovely garden and the location is all right. The room is also spacious and clean. However, this is a hotel more suitable to tourists than business travellers. All the electrical outlets in the room are connected to the main switch, and so the only way to charge your cellphone at night is to keep at least one light on. The breakfast is average and there is just one bag each of tea and coffee in the room, and two bottles of water. Request for additional bottles of water will be charged, something which I think is rather unbecoming for a five-star hotel to do.