Hoteles de 5 estrellas en Lancashire, Reino Unido

Muy bien! Bella vista !!! Amazing room!!!! El hotel está muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado

Just got home after staying in The Blue Spruce penthouse apartment here. Cannot fault the apartment. Was a good size lounge kitchen area, bedroom a good size and so was the bathroom with large shower plus freestanding bath. The only problem was the smell when we went into the bedroom. Definitely a cat piss smell...even though it's supposed to be ” no pets” policy. Messaged the owners who said the smell must be coming from outside...it wasn't! They told us they would send someone to change the bedding...not the issue as the bedding was clean! I messaged back telling them this. On returning back in on Saturday evening the smell was just as bad....had to have a fan on and windows open all night. On leaving on Sunday morning I messaged the owners again saying the smell was on the carpet in the corner of the bedroom...definitely a cat piss smell!! Now 3 hours later and no reply from them to say they've been to check it out...or sorry your stay wasn't as enjoyable as we would of hoped. Not the best service. Wouldn't stay again or recommend the place unfortunately as other reviews were good.

This was our second consecutive New Year’s Eve stay. This review is purely for the hotel and I’ve left a restaurant review on the dedicated page. Rachel is the hotel manager and was very professional and helpful with an enquiry about the fire in the room not working, and we also benefitted from her expertise during our dining. Thank you to Rachel for her consideration. Upon arrival, we tried to plug our EV in to charge at one of the points in front of the restaurant, and the same charger as did not work last year did not work again this year. We mentioned that the charger didn’t work and hadn’t done last year either, and were told it’s a “Tesla only” charger. Last year we were simply told it wasn’t working. Not getting into the details of it on review, but we also watched two Tesla drivers not be able to use the charger at various points, and the car we drive is compatible with the charger installed, regardless of being a Tesla charger, so this is potentially something that might benefit from looking into in more detail, to maximise guest experience. Despite having said we stayed previously less than 30 seconds prior, the person on reception asked if we had visited before, which we confirmed. My partner asked again about the charger and was told there were some in the other car park, which he drove to, to drive back to get the access code, which hadn’t been given in the first instance, to be given an incorrect code, to drive back again to get the correct one. It’s a small thing but a simple sharing of the correct code proactively would have been appreciated, particularly driving back and forth during the heavy rain. The room was very clean - room 3 - although could benefit from some TLC, with some furniture items marked and in need of maintenance/replacement (including ceiling lights with cracks emanating from the fixtures). The bed was very comfortable and we both slept well after the NYE meal. The bathroom was clean and both shower and bath were of a good standard. It was encouraging to see vegan, PETA-approved toiletries in the bathroom. When we checked out, we asked to settle the bill, having prepaid for everything bar one cocktail. The card machine was handed over with no verbal confirmation of amount to be paid (which I appreciate is standard in many places but when you don’t have a prompt to check the amount is correct either, it’s not great), and was out by over £100 and had to be amended. We enjoyed our stay very much and are considering joining for Christmas in 2025 as a larger group booking.

So the Fence Gate Lodge only gets two stars because the room was lovely - NO other reason! Along with my daughter and her partner we booked a ”Lazy Sunday” deal but there was nothing lazy or leisurely about it - more pandemonium than peaceful. I rang a few days before to check how accessible my room was as I explained I had limited mobility. They said they had a function on during the evening of our stay and kindly upgraded us to a better room free of charge to be away from the noise...the only good bit! However, they failed to mention that it wouldn't be possible to get any food in the Lodge itself and that we'd have to go the the Inn up the road (which was too far for me to walk). My husband kindly offered to be designated driver which was disappointing but there was no other choice. We arrived about 3.15 for a Sunday lunch booking at 4.45 and hubby drove us to the Inn. At 4.10 my daughter went through to the restaurant to let them know we had arrived and would come through for our lunch shortly. At 4.40 we went through to be told there was no reservation for us!! The two girls on the restaurant reception had no explanation and said ”we only work Sundays” We were kept standing for about 20 minutes (difficult with limited mobility) until they found the manager who eventually worked out that when my daughter had told them we had arrived they had cancelled our booking! There were two weddings on that evening aside from the Birthday party at the Lodge so the place was heaving. We were seated for dinner and, to be fair, that was OK until we came to pay. We had incurred some extra drinks charges and also some supplements over and above the deal we had paid for. My husband gave my daughter his credit card to pay the bill and another 20 minute wait ensued as they couldn't work out how to sort it (never did manage to reconcile it!). While we were dining one party left the restaurant in disgust without paying and several members of staff told us what a terrible day they were having!! After a couple of hours over at the Inn we wanted to go back to the Lodge for the rest of the evening so we rang across the road to se if we could get a drink anywhere. We were told that provided we didn't disturb the Birthday party in any way we could sit and order drinks in Reception. We arrived in Reception and they came to take our drinks order. We ordered some beers but were told that there wasn't any beer as it was all for the Birthday function. Understandably we were a bit put out but asked for some red wine. We were told that they only had Merlot (possibly the only wine in the land I wont drink! We said no the the Merlot but I asked if we were ok to drink a bottle of shiraz that I had in the car from a wine shop visit earlier that day. I was told we could but that we would be charged corkage. I challenged this as I explained that we trying very hard to spend money with them but nothing was available!! They did agree to let us drink the wine a

Muy bien! Bella vista !!! Amazing room!!!! El hotel está muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado

This was our second consecutive New Year’s Eve stay. This review is purely for the hotel and I’ve left a restaurant review on the dedicated page. Rachel is the hotel manager and was very professional and helpful with an enquiry about the fire in the room not working, and we also benefitted from her expertise during our dining. Thank you to Rachel for her consideration. Upon arrival, we tried to plug our EV in to charge at one of the points in front of the restaurant, and the same charger as did not work last year did not work again this year. We mentioned that the charger didn’t work and hadn’t done last year either, and were told it’s a “Tesla only” charger. Last year we were simply told it wasn’t working. Not getting into the details of it on review, but we also watched two Tesla drivers not be able to use the charger at various points, and the car we drive is compatible with the charger installed, regardless of being a Tesla charger, so this is potentially something that might benefit from looking into in more detail, to maximise guest experience. Despite having said we stayed previously less than 30 seconds prior, the person on reception asked if we had visited before, which we confirmed. My partner asked again about the charger and was told there were some in the other car park, which he drove to, to drive back to get the access code, which hadn’t been given in the first instance, to be given an incorrect code, to drive back again to get the correct one. It’s a small thing but a simple sharing of the correct code proactively would have been appreciated, particularly driving back and forth during the heavy rain. The room was very clean - room 3 - although could benefit from some TLC, with some furniture items marked and in need of maintenance/replacement (including ceiling lights with cracks emanating from the fixtures). The bed was very comfortable and we both slept well after the NYE meal. The bathroom was clean and both shower and bath were of a good standard. It was encouraging to see vegan, PETA-approved toiletries in the bathroom. When we checked out, we asked to settle the bill, having prepaid for everything bar one cocktail. The card machine was handed over with no verbal confirmation of amount to be paid (which I appreciate is standard in many places but when you don’t have a prompt to check the amount is correct either, it’s not great), and was out by over £100 and had to be amended. We enjoyed our stay very much and are considering joining for Christmas in 2025 as a larger group booking.

Just got home after staying in The Blue Spruce penthouse apartment here. Cannot fault the apartment. Was a good size lounge kitchen area, bedroom a good size and so was the bathroom with large shower plus freestanding bath. The only problem was the smell when we went into the bedroom. Definitely a cat piss smell...even though it's supposed to be ” no pets” policy. Messaged the owners who said the smell must be coming from outside...it wasn't! They told us they would send someone to change the bedding...not the issue as the bedding was clean! I messaged back telling them this. On returning back in on Saturday evening the smell was just as bad....had to have a fan on and windows open all night. On leaving on Sunday morning I messaged the owners again saying the smell was on the carpet in the corner of the bedroom...definitely a cat piss smell!! Now 3 hours later and no reply from them to say they've been to check it out...or sorry your stay wasn't as enjoyable as we would of hoped. Not the best service. Wouldn't stay again or recommend the place unfortunately as other reviews were good.