Exceptional Service!
I recently had the pleasure of staying at the hotel, and I wanted to take a moment to express my sincere appreciation for one of your exceptional staff members, Mr.Koji.
During my stay, Koji was incredibly helpful and went above and beyond to assist me with my problem. I was particularly touched by his kindness and proactiveness.
He demonstrated a level of attentiveness and genuine care that truly made a difference in my experience. It is clear that he does not hesitate to go the extra mile for guests.
The quality of a hotel is often reflected in its staff, and having employees like this is a huge asset. I will definitely choose to stay at this hotel again should I have the opportunity.
Great location in the city, surrounded by many good food spots and public transportation. Modern hotel, beautiful interiors and experience. Very welcoming front desk setting and dining area. Super clean and beautiful place. Helpful and professional front desk team. Great view of the city from our rooms, rooftop pool/sauna/onsen. Spacious rooms with huge windows for unobstructed views. Highly recommended.
Reviews often mention dust - this is true, unfortunately. Perhaps the reason is that the rooms are cleaned by old people, and they simply do not have time to do everything. When entering the room, we felt stuffy smell of dusty carpets. I took a rag and wiped all the carpets from dust to make it fresher.
It is also inconvenient that the dryer in the laundry room does not dry things after washing even in two drying cycles. If you load a full tank, keep this in mind. We had to hang things all over the room.
The reusable indoor slippers were torn.
Apart from this, everything is fine. The hotel is located 10 minutes walk from the station along the main street - easy to find. On the first floor you can take necessary amenities of high quality for free.
The room with two beds is small, the suitcase can only be opened close to the door.
Hello, everyone!
We recently stayed at this hotel, and the experience was mixed — there are some nice touches, but also noticeable shortcomings.
**Room:**
The room was spacious but clearly outdated; furniture and interior look worn. The ventilation works, yet it still feels quite stuffy inside. It would be great if the hotel improved air-conditioning or installed mosquito screens: the sea view is beautiful, but opening the window isn’t an option because of too many insects.
**Facilities & Service:**
The only real extras are massage service and a shared onsen. There’s no gym, pool, or other activities — the hotel is designed for quiet relaxation. A shuttle service is available, which is convenient, but if you miss it, getting to the hotel on your own can be quite difficult. During this stay the hotel was quite busy, and it often took a long time to catch the elevator to our floor.
**Dining:**
Breakfast and dinner can be pre-booked; the food was tasty and varied. The bar offers a pleasant atmosphere with a decent drink selection, and in the evening the lobby lounge opens with alcoholic drinks and light snacks — a nice way to unwind after a day of sightseeing.
**Location:**
The property faces Beppu Bay, yet the seaside feeling is limited — there are few walking areas nearby, and due to insects it’s hard to enjoy the open air.
**Overall:**
A good option for a calm, onsen-style getaway with decent food and polite staff, but when the hotel is crowded, the lack of facilities and outdated rooms become more noticeable. With some modernization and better infrastructure, this could be an excellent resort.
Este es un gran hotel de 4 estrellas. El restaurante del primer piso ofrece una variedad de cocina local de Oita para el desayuno, y en el piso 14 hay cocina japonesa Camellia Teppanyaki y Fukino para la cena. Probé ambas cocinas en dos noches. Muy satisfecho, gracias por la hospitalidad 🙏
I loved it, its a big room, by Japanese standard, I liked it so much that I extended my stay from 3 to 4 nights and on hind sight should have stayed 2 more nights in Oita. Quick 12 min walk to Oita train station and buses, I like Oita where its just 1- 3 stops to Beppu and its quite relaxing compared to Tokyo and Osaka. I will stay at Forza again.
체크인 전에 미리짐을 맡기러 갔엇는데 친절하게 대해주시고
직접 그리신 미니 지도를 주셨습니다 맛집과 돌아다닐만한곳이 적혀있엇는데 너무 귀엽고 감사했습니다 체크인시간에 들어와서 웰컴티랑 감을 내어주셨고 10분정도 기다리다가 체크인을 했는데 설명도 잘해주시고 조식이나 온천 언제할건지 시간도 정하고 건물 곳곳 설명을 너무 잘해주셨어요 방도 너무 깨끗하고 예쁘고 미니히터같은게 있어서 따뜻햇고 바깥뷰도 너무 예뻣어요 너무 부담스러울 정도로 친절하시고 온천도 실내온천 야외온천 프라이빗으로 즐길수 있엇고
아침시간엔 여탕 남탕으로 바뀌어서 따로 또 온천을 즐길수 있엇어요 아침에 일찍 나가야 해서 조식을 못먹고 왓는데 너무 아쉽네요
동네도 조용하고 사장님들도 다 친절하시고 미리 짐도 역으로 보내줄수있는 시스템이 있엇는데 너무 좋았어요 다음에 오게 된다면 여기로 또 올거에요 너무 잘 쉬다가 갑니다 감사합니다
First of all, I would like to extend special thanks to the hotel for their cooperation, and especially to Mr. Ninomiya from the hotel for his tremendous assistance, which made my partner and I experience a truly romantic and unforgettable time. The hotel staff spoke good English and were very friendly. The environment was tranquil and clean, the hot springs were excellent, and the view from the room I booked was absolutely superb. If I have the chance to visit Beppu for a vacation again in the future, I will definitely return and will also recommend it to my friends.
Location is near Beppu station.
Car parking was next to it, controlled by lift. Meaning park and the car was lifted in a building. Charged per daily and could retrieve car anytime.
7 private Onsen rooms, need to queue to use during evening. One or 2 was empty during afternoon.
Complimentary ramen in soya sauce broth from 10-11pm, if missed it, take the house brand instant noodle cup from reception.
Remember to take the complimentary Yakult from 6-10am. Coffee and matcha machine in lobby.
Remove shoes at lobby and roll luggages over a wet mat. Bare foot or socks provided throughout hotel, even at restaurant. Didn’t try the breakfast and dinner.
Typical Japanese hard mattress and pillows.
Good for families or friends up to 4 per room.
El precio es económico, pero la habitación es muy pequeña. Dado que el hotel de negocios del mismo nombre está al lado, la tienda principal de Jiudian es muy grande, pero cara. Las instalaciones son compartidas. Los baños termales son muy buenos, con zonas interiores y exteriores. Se recomienda especialmente darse un baño por la noche para contemplar el atardecer y el amanecer por la mañana. Se puede disfrutar del mar y de la vista nocturna de Beppu. El desayuno es regular. Los alimentos básicos son limitados y no hay fruta. No olvides llevar traje de baño; es imprescindible ir a la piscina de la azotea.
Muy bueno
172 valoraciones
8.6/10
Precio desde
38 €
por noche
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9.3/10
Fabuloso
UUsuario invitadoExcelente ubicación - a 3 minutos a pie de la estación de tren y la estación de tren, buenas instalaciones - marcos gratuitos, helado y sauna, el personal era agradable y las habitaciones estaban bien diseñadas y mediamente grande
CCMPXHello, everyone!
We recently stayed at this hotel, and the experience was mixed — there are some nice touches, but also noticeable shortcomings.
**Room:**
The room was spacious but clearly outdated; furniture and interior look worn. The ventilation works, yet it still feels quite stuffy inside. It would be great if the hotel improved air-conditioning or installed mosquito screens: the sea view is beautiful, but opening the window isn’t an option because of too many insects.
**Facilities & Service:**
The only real extras are massage service and a shared onsen. There’s no gym, pool, or other activities — the hotel is designed for quiet relaxation. A shuttle service is available, which is convenient, but if you miss it, getting to the hotel on your own can be quite difficult. During this stay the hotel was quite busy, and it often took a long time to catch the elevator to our floor.
**Dining:**
Breakfast and dinner can be pre-booked; the food was tasty and varied. The bar offers a pleasant atmosphere with a decent drink selection, and in the evening the lobby lounge opens with alcoholic drinks and light snacks — a nice way to unwind after a day of sightseeing.
**Location:**
The property faces Beppu Bay, yet the seaside feeling is limited — there are few walking areas nearby, and due to insects it’s hard to enjoy the open air.
**Overall:**
A good option for a calm, onsen-style getaway with decent food and polite staff, but when the hotel is crowded, the lack of facilities and outdated rooms become more noticeable. With some modernization and better infrastructure, this could be an excellent resort.
UUsuario anónimoMy stay at Kannawaen Beppu was absolutely wonderful from start to finish. From the convenient shuttle van to the bus station to the thoughtful small amenities provided, every detail was handled with care.
I especially loved the traditional ryokan experience—wearing a yukata to both dinner and breakfast made it feel truly authentic. The onsen was relaxing and beautifully maintained, adding to the peaceful atmosphere. The location is great too—just a short walk from Jigoku (the famous ”hells” of Beppu).
Dinner was a highlight: the teppanyaki course was not only delicious but well worth the money. The traditional Japanese breakfast the next morning was equally impressive—fresh, flavorful, and unlike anything you’d find at a typical hotel.
Kannawaen is perfect for a short escape, whether you’re seeking relaxation, cultural experience, or both. I highly recommend it to anyone visiting Beppu!
UUsuario anónimoThe hotel said it provides free shuttle from JR to hotel upon arrival at Yufuin with prior booking via email, but they didn’t reply email until you called them. Finally we need to walk to the hotel with our bulky luggages.
During check in, we checked with the female staff in short hair whether we can book a shuttle the next day, and she said they don’t have this service. When I asked again why they said in the booking description that the hotel provided free shuttle if they actually didn’t, she kept saying ‘No’!
When she explained the dinner arrangement, I told her one of our family members doesn’t eat beef. Then, she gave us a poker face and blamed us for not telling her earlier. However, the point is the hotel couldn’t be connected via email, and they didn’t specify that guests should have informed them the preferred meal before arrival.
Except this female staff at reception, other service staff are polite and friendly.
UUsuario invitadoExperiencia sorprendente ✨ Bienvenida caliente por la Sra. West River. Durante su estancia también la saludó. Explica claramente las instalaciones del hotel en su conjunto y introduce características del hotel. Que me hizo sentir cómodo. Gracias. Definitivamente volveré de nuevo
UUsuario invitadoNo hubo personal de habla inglesa, lo que condujo a malentendidos y experiencias desagradables.
Esperamos que el personal de habla más escrito o más apremiante pueda hacer que los pasajeros tengan una mayor experiencia
AaeroLocation is near Beppu station.
Car parking was next to it, controlled by lift. Meaning park and the car was lifted in a building. Charged per daily and could retrieve car anytime.
7 private Onsen rooms, need to queue to use during evening. One or 2 was empty during afternoon.
Complimentary ramen in soya sauce broth from 10-11pm, if missed it, take the house brand instant noodle cup from reception.
Remember to take the complimentary Yakult from 6-10am. Coffee and matcha machine in lobby.
Remove shoes at lobby and roll luggages over a wet mat. Bare foot or socks provided throughout hotel, even at restaurant. Didn’t try the breakfast and dinner.
Typical Japanese hard mattress and pillows.
Good for families or friends up to 4 per room.
Nnana528El precio es económico, pero la habitación es muy pequeña. Dado que el hotel de negocios del mismo nombre está al lado, la tienda principal de Jiudian es muy grande, pero cara. Las instalaciones son compartidas. Los baños termales son muy buenos, con zonas interiores y exteriores. Se recomienda especialmente darse un baño por la noche para contemplar el atardecer y el amanecer por la mañana. Se puede disfrutar del mar y de la vista nocturna de Beppu. El desayuno es regular. Los alimentos básicos son limitados y no hay fruta. No olvides llevar traje de baño; es imprescindible ir a la piscina de la azotea.
KKeith Chan¡Ve a las aguas termales de Liyufuin! El hotel está a unos 10 minutos de la estación JR Yufuin, ¡pero el ambiente cercano es muy cómodo! El hotel tiene un ambiente Guxiang, con el mismo ambiente. Sería más formal si tuviera baño privado.
UUsuario invitadoGreat location in the city, surrounded by many good food spots and public transportation. Modern hotel, beautiful interiors and experience. Very welcoming front desk setting and dining area. Super clean and beautiful place. Helpful and professional front desk team. Great view of the city from our rooms, rooftop pool/sauna/onsen. Spacious rooms with huge windows for unobstructed views. Highly recommended.
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