Fecha de publicación: 7 jun 2026
Usuario anónimoI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
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Precio por noche desde80 €
Fecha de publicación: 7 ene 2026|Habitación deluxe temática
Ellson A.I was quite disappointed with this booking made via Trip.com. I specifically booked a Deluxe Japanese Western style room with an outdoor hot bath, as the outdoor hot bath was a key reason for choosing this room.
Upon check-in, I discovered that there was no outdoor hot bath, and I was informed that the room I had booked was not available. Initially, I was told that I had booked a room that did not include a hot tub. However, after checking my booking details, it was clear that the room I reserved was indeed supposed to come with an outdoor hot bath.
To their credit, the hotel staff did try to assist by finding a last-minute alternative room that still had a bathtub that comes with a view.
However, this replacement room had a much more limited view compared to the original room we had chosen, and it was not equivalent to what was advertised and booked.
Additionally, the window in the room was quite flimsy and dirty, and with the temperature being rather cold, this further affected the comfort of the stay.
Because we had a very limited itinerary, a significant amount of time was spent resolving this issue and arranging a replacement room. As a result, some of our planned activities had to be cancelled, which further impacted the overall experience.
Overall, this was a rather disappointing experienc eespecially because this was the first time I had booked this type of room as a surprise for my girlfriend, who was really looking forward to the outdoor hot bath.
Unfortunately, the key feature that made this booking special was missing, which significantly affected the stay.
I hope that Trip.com can take note of this issue and ensure that rooms are marked as unavailable once fully booked, to prevent similar situations from happening to other guests.
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Precio por noche desde72 €
Fecha de publicación: 9 may 2026|Habitación Deluxe con cama extragrande y vistas a la ciudad
Usuario anónimoThe hotel looked brand new along with all the other buildings in the Nagasaki Station area. The room was quite large and the bed was very comfortable. I liked everything about the hotel except I thought it was silly I had to take two elevators at different ends of the building when coming and going. Not a big deal but makes you wonder what the architect was thinking at the time. The hotel staff was very friendly and accommodating. I would definitely stay here again if I have another opportunity to visit Nagasaki.
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Precio por noche desde182 €
Fecha de publicación: 17 may 2026
byti.coSimple, small 3 star hotel. But location is great! Popular food around, near an arcade so it's easy to walk about. The best thing however, was the service. Always greeted by very smiley staff. 3 star hotel but the service felt 5 stars. Will return again for short stays.
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Precio por noche desde43 €
Fecha de publicación: 16 jul 2025|Habitación para dos personas, no fumadores
Olga TarI really didn't expect anything from staying at this hotel, as it was twice as cheap as anything in the area. But it's really a hidden gem!
The location is perfect for exploring Nagasaki, in the heart of Chinatown, lots of eateries in the area, and a tram stop nearby. The entrance is between two buildings and not obvious at first glance, but Google maps will get you there.
The hotel has a retro vibe and doesn't look like a traditional business hotel, but does it need to? Big comfy beds, huge rooms (a lot more spacious than you expect to find in Japan), all the amenities you need inside. The description didn't mention a fridge, but we had one in our room. No view, but it didn't bother us.
Good breakfast for a reasonable price.
The only downside is that they don't have a coin laundry in the hotel, but there are some in the area.
In my opinion, it's more than value for money!
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Precio por noche desde30 €
Fecha de publicación: 2 abr 2025|Habitación superior (2 camas)
dwdhllDesde la salida 5 del aeropuerto, tome el autobús del aeropuerto hasta la estación de Gotocho. Cruce la calle y el hotel estará justo al lado del centro comercial AMU y la estación JR. Hay una parada de autobús justo afuera. La habitación era grande, pero el baño estaba cerrado con llave; lo abrimos con una moneda. El pase diario es para el tranvía; no se pueden usar otros tranvías, incluido el que va a Inasayama. Tenga en cuenta que la estación del teleférico para disfrutar de las vistas nocturnas desde la cima no es la estación del Parque Inasayama. El hotel tiene una ubicación céntrica, cerca de todas las atracciones, todas a poca distancia a pie. Solo descubrimos un gorro de ducha usado colgado fuera de la puerta del baño cuando nos íbamos a la mañana siguiente.
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Precio por noche desde52 €
Fecha de publicación: 13 ago 2025
Usuario invitado
Данный рекан оставил противоречивые впечатления.
С автобусной остановки до рекана мы решили пройти пешком и это было ошибкой. По пути были полуразрушенные и заброшенные реканы, в одном из них ещё был венок с похорон. От уведенного было очень страшно.
В самом рекане нас встретили хорошо. Забрали чемодан и отвезли в номер. Угостили холодной матчей и канеле.
От номера я была в шоке и очень расстроена. Ощущение, что его не ремонтировали с самого открытия рекана. Стены были очень грязные, на лампе была паутина, зеркала в ванной были все грязные. Порадовал только красивый вид из окна.
Онсен не удалось опробовать, так как вход людям с тату запрещён.
В 7 вечера нам постелили на татами. Подушка была с косточками и не очень комфортная.
Утром мы сходили на завтрак в ресторан. Подавали классические японские блюда. Все было очень вкусно и красиво.
После выселения был трансфер до автобусной остановки.
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Precio por noche desde237 €
Fecha de publicación: 2 oct 2025
MDev
I was traveling without any SIM card nor data/wifi connection. Besides, I was also using public transport. Therefore, locating the guesthouse at first was a bit of challenge. However, the place was convenient, clean and very quiet. It was ideal for my needs. It is located on a hilly part, overlooking the Ashibe port area. It looks beautiful in the evening as well as at night. Since I had plenty of time on hand, spending one night at Ashibe was relaxing for me. However, there is nothing much to do in Ashibe area. Therefore, I think it is better to decide the location first, then choose a suitable place. If you decide to stay in Ashibe, then this place could be ideal.
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Precio por noche desde20 €
Fecha de publicación: 1 abr 2025
Usuario anónimoRoute Cafe and Guesthouse is a hidden gem in Nagasaki! The hosts are incredibly welcoming and go above and beyond to make guests feel at home. I stayed in one of their comfortable rooms, which was equipped with a cozy comforter and had access to clean, well-maintained showers. The funny messages on the stairs added a charming touch. Whether you're stopping by for a meal or looking for a place to stay, I highly recommend Route Cafe and Guesthouse for its warm atmosphere, comfortable accommodations, and friendly hosts.
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Precio por noche desde24 €
Fecha de publicación: 10 oct 2025|Habitación temática
WherethefishroamBeautiful and luxurious ryokan well situated a short walk from town and the popular attractions. The breakfast was excellent and the staff were kind and attentive. The beds were very comfortable and our entire stay was wonderful. Would definitely stay here again.
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Precio por noche desde166 €