Tuve una mala experiencia al conseguir una habitación para fumadores a pesar de haber solicitado específicamente una habitación para no fumadores. No pude dormir cómodamente debido al olor a cigarrillo y al día siguiente tuve fiebre y dolor de garganta. Sin embargo, la segunda noche me dieron una habitación para no fumadores más limpia.
Resort ubicado muy cerca del aeropuerto aprox 10min.
Tienen servicio de recogida al aeropuerto (de pago). Los traslados del hotel al aeropuerto son gratis.
Las habitaciones están muy limpias y son amplias.
Tienen una gran variedad de comida en el restaurante.
Hay una zona de spa que incluye: jacuzzi caliente, piscina agua helada y dos saunas. También hay una piscina.
Ofrecen servicio de masajes. Son muy económicos en comparación a los precios Europeos.
Stayed for one night and loved it! The staff was incredibly friendly and the room was spotless and comfortable. Perfect for a quick, relaxing weekend getaway.
Good location in Banten, everything are good only the room size a bit too small, even after upgraded, especially toilet.. But so far the service and breakfast are above par.
Where do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
Positive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
Este hotel es muy bueno para una estancia corta cerca del aeropuerto . Nos quedamos aquí a menudo cuando el tránsito en Jakarta . Las habitaciones son bastante grandes y bien equipadas . El desayuno es muy bueno . El transbordador al aeropuerto es muy conveniente .
My recent stay at Soll Marina Hotel Serpong was satisfactory. The room provided was clean and comfortable, offering a pleasant environment throughout my stay. The staff members were friendly and helpful, ensuring a positive experience with their attentive service. The breakfast offered was decent, although there is room for improvement to enhance the overall dining experience.
have stay for a few days for IKPI Congress 2019 at this hotel. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to the tourists who want to go to Batu. Will be back to this place soon..!!
Am always staying and booking this hotel as staying outside jakarta is less hassle and conducting meetings here is better. The mall sumarecon is 5 minutes walk away. Service and front desk staff are always polite and helpful.
Muy bueno
205 valoraciones
8.9/10
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8.8/10
Muy bueno
UUsuario invitadoWhere do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
Zzeekea64Stayed for one night and loved it! The staff was incredibly friendly and the room was spotless and comfortable. Perfect for a quick, relaxing weekend getaway.
LLydia Chong Siew LooLa habitación es maravillosa aunque es la habitación más pequeña. Tengo todo lo que necesito. Las instalaciones son pobres debido a la mala experiencia en el masaje de nivel 2, lo que me hizo esperar casi 1.5 horas incluso con arreglo previo con el contador. La recepción del hotel me ayudó a hacer la reserva. Experiencia terrible. Las damas de masaje se sienten allí para mostrar sólo dun saben cómo masaje.
ベベリーAproveché este vuelo porque eran las 6:30. Para viajar entre la T3, puedes reservar un servicio de transporte gratuito al realizar el check-in. Tardaste 6 minutos desde la T2 a la T3. La entrada del hotel está frente a A&W en la planta de salidas de la T2, y desde allí hay una rampa y escaleras, y más allá una escalera mecánica. Hay dos escalones que suben desde la recepción. Había un miembro del personal allí que me ayudó a llevar mi maleta. Hay alrededor de 40 habitaciones en cada lado, y las alfombras son de pelo largo, por lo que las ruedas dificultan su movimiento. Aunque no la pedí, había cerveza disponible en el servicio de habitaciones, ya que había botellas de cerveza Bintang vacías en el pasillo. La habitación era espaciosa y tenía comodidades.
KKusumaA good beach front hotel. It used to be my favourite hotel since 2015. However, it's very disappointing now. For this price, there's a lot they can improve especially the food quality. It's hard to find a proper restaurants in this area, I really hoped we could count on the hotel restaurant during our stay but we're disappointed. The food at the buffet dinner is all bad, too sweet, too salty, not fresh seafood (rotten fish), meat is also too dry & not fresh, maybe already kept in freezer for too long, but the price is not cheap. The room is a bit outdated, the bathroom has no single hanger, where do you expect us to put our towel when taking shower? On the floor? I really love this hotel, that's why I wrote this honest review and hopefully it will improve so we can visit this hotel again in our future trip.
IIgnatiusOne of best hotel near Soekarno Hatta airport. They provide free shuttle to airport as well. Room clean and spacious. Food delicious. 5 to 10 minutes drive to reach airport depend on which terminal the flight departure.
UUsuario invitadoPositive Feedback
Internet speed was good.
Room condition was excellent.
Facilities were great.
The entire hotel is scented with luxury scent.
Area for Improvement
The quality of the gym towels must be addressed. I used the gym twice, and on both visits, the supposedly clean towels had a strong, foul, or stinky smell. This issue with the towels significantly impacted my experience and is an area I urge you to improve.
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