Fecha de publicación: 13 abr 2024|Habitación doble Deluxe
LaihuishiLas instalaciones recibieron cuatro puntos porque la habitación seguía traqueteando durante el terremoto. Aunque sabía que la casa no se derrumbaría, aun así fue muy aterrador. El gran inodoro del baño es genial. El desayuno es muy bueno, con muchos estilos. Se sirve hasta las 10:30 y puedes comer todo lo que quieras en forma de buffet. La comida china del hotel, con una estrella Michelin, también es buena y el servicio es muy bueno.
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Precio por noche desde447 AUD
Fecha de publicación: 10 may 2026
cal1201Elegimos el Hotel Caezar Metro Taipei para nuestra estancia en Taipéi. Es un hotel antiguo de cinco estrellas con una ubicación excelente, justo al lado del Templo Longshan. La estación de MRT está un poco más lejos que la estación de tren. Solo es una parada de tren a la Estación de Taipéi, desde donde se puede coger el MRT del aeropuerto, lo cual es muy conveniente. Las habitaciones son estándar, pero las instalaciones en general son buenas. Hay una piscina al aire libre y un gimnasio.
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Precio por noche desde89 AUD
Fecha de publicación: 24 abr 2024
糖包可乐
¡Muy recomendado! El servicio, la decoración y la ubicación del hotel son excelentes. Al salir se encuentra la playa de Xiaowan y el mercado nocturno de Kenting Street. Un parque infantil muy grande, ¡los niños se divirtieron mucho! ¡Los detalles también son conmovedores! Hay dispensadores de agua con tres temperaturas en cada piso, lo cual es muy conveniente para las madres que necesitan preparar leche en polvo. Las zapatillas que proporciona el hotel también son muy bonitas ~
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Precio por noche desde190 AUD
Fecha de publicación: 4 abr 2026
Usuario invitado
Hotel is relative clean. Stayed in a single room with a semi double bed. Size is decent but didn’t realised it was behind the lifts, could hear the lift moving through out the day.
The shower head position is pretty bad. It’s not on an angle it’s pretty much like spraying directly into your body. It would be great if they could address this.
It’s 15 mins walk from the metro station so not closed.
Also there was a cockroach in the bathroom. Crawled out of the drain
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Precio por noche desde94 AUD
Fecha de publicación: 29 oct 2025
Usuario invitado
1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Precio por noche desde396 AUD
Fecha de publicación: 22 feb 2026
JohnHarvey
Exceptional Stay at Hotel Royal Hsinchu: A Standout Choice for Business & Leisure
My recent visit to Hotel Royal Hsinchu (Hsinchu, Taiwan) exceeded all expectations, with flawless performance across every critical metric for a luxury hotel stay. Here’s a detailed, verified review organized by your requested criteria:
Cleanliness (9.4/10)
The hotel sets an immaculate standard. Guest rooms—including spacious beds, sleek干湿分离 (wet-dry) bathrooms with smart toilets, and city-view windows—are wiped down thoroughly daily, free of dust, odors, or stains. Public zones (lobby, restaurant, pool, and gym) are continuously maintained; even high-touch surfaces like elevator buttons and doorknobs are sanitized regularly. The entire property is smoke-free, ensuring fresh air throughout, with no musty smells common in older luxury hotels.
Location (9.3/10)
Perfectly positioned at No.227, Section 1, Guangfu Road, right on the doorstep of Hsinchu Science Park (ideal for business travelers). It’s a short drive to freeway interchanges, Hsinchu High-Speed Rail Station, and downtown shopping/dining districts. The free shuttle service connects guests to the science park, HSR station, and key local spots, eliminating transit hassle.桃园国际机场 (Taoyuan International Airport) is about a 40-minute drive away, while nearby convenience stores, cafes, and local eateries are within walking distance.
Service (9.5/10)
Attentive, professional, and warm—this team goes above and beyond. The doormen greet you by name after check-in, front desk staff handle requests (room upgrades, late check-out, local tips) quickly and politely, and multilingual support ensures global guests feel at ease. Bellhops assist with luggage promptly, breakfast attendants refill stations proactively, and housekeeping is discrete yet thorough. The staff’s willingness to personalize your stay (e.g., arranging birthday amenities) truly elevates the experience.
Amenities (9.0/10)
The hotel offers a comprehensive suite of luxury facilities. Guest rooms come with free high-speed Wi-Fi, premium linens, mini-bars, welcome drinks, and in-room safes. The heated outdoor pool and sauna are perfect for unwinding after a long day; the fully equipped fitness center caters to health-focused travelers, and the Royal Beauty Salon provides relaxing massages and treatments. The on-site restaurants serve an impressive breakfast buffet (featuring both international cuisine and authentic ********* specialties) plus refined Chinese, Japanese, and Western dining options. Additional perks include free parking, business center services, family-friendly rooms, and adapter/board game rentals.
Final Verdict
Hotel Royal Hsinchu is a five-star gem that balances luxury, practicality, and genuine hospitality. Whether you’re visiting Hsinchu for work (especially at the science park) or exploring the city’s culture and food, this hotel delivers an outstanding stay with zero compromises. I can’t recommend it highly enough and will definitely return on my next trip to Hsinchu.
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Precio por noche desde163 AUD
Fecha de publicación: 30 may 2026
Usuario invitadoEl hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad.
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Precio por noche desde192 AUD
Fecha de publicación: 6 jun 2026
Maksim SmoliakovI liked this hotel. The room was quite spacious and nicely decorated with a city view. Breakfast had a good variety of options. There is also a public area with table tennis, which was a nice bonus.
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Precio por noche desde43 AUD
Fecha de publicación: 5 dic 2024|Habitación Familiar Japonesa (Vista a la Ciudad)
Usuario invitadoIt was such a relaxing and enjoyable experience! This hotel really checked all the boxes for a comfortable and family-friendly getaway.
The highlight for us was the tatami-style bed in the room. It’s low to the ground, which made it absolutely perfect for our toddler and 1-year-old. We didn’t have to worry about them rolling off the bed, and it even doubled as a safe, spacious play area during the day. The kids loved crawling and jumping around, and we parents could relax knowing they were safe.
The private hot spring in our room was the best part of the stay. After a long day of traveling and exploring, being able to soak in the hot spring was exactly what we needed. It was clean, spacious, and perfect for unwinding while the kids napped or played.
Orient Luxury Hotel in Jiaoxi is a fantastic choice for families, especially those with young kids. The tatami-style beds, private hot spring, and thoughtful service made our stay both relaxing and enjoyable. If you’re looking for a comfortable, family-friendly hotel in Yilan, this is definitely a great option.
We left feeling refreshed and can’t wait to come back for another visit!
The grandparents especially loved it—it was so convenient for them to enjoy the hot spring without having to leave the room. It really helped us recharge for the next day!
The breakfast buffet was great! There was a good mix of Western and local ********* dishes, and everything was fresh and delicious. The kids enjoyed the pancakes and fruit, while the grandparents appreciated the traditional congee and hot tea.
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Precio por noche desde152 AUD
Fecha de publicación: 3 mar 2026
Usuario invitado
Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).
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Precio por noche desde273 AUD