The Whisky Exchange - Great Portland Street Shop

The worst customer service

Review for Covent Garden store. I went in wanting to buy a 1966 Macallan which they didn’t have. I had to find their section of vintage scotch myself despite telling the salesman my budget. The sal...

Shocked!!

Very disappointed with the service at Covent Gardens store. I have purchased whisky from Whisky Exchange online stores on many occasions and always had some good deals and good experiences. Recently w...

Best in the London biz

Without a doubt the best in London Helpful, happy staff and a cracking range of spirits (especially whisky); what more could you ask for?

Poor customer service

Very bad customer service, will never buy from them. They had a problem with my order and solved in a bad way.

Aggressive shop assistant

I was accompanied by a relative who is unable to wear a face covering. The member of staff who greeted us was aggressive and rude, challenging us and making us instantly feel unwelcome. It was not her...