The Hotel is super good .. Everything are amazing..
But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in ..
After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?
Staff are friendly and helpful. Rooms are clean and spacious. Variety of food for brekfast. Location is quite central - Less than 10 mins walk to Delipark Mall and Tjong A Fie Mansion. Theres a bus station nearby too but we use grab most of the time. Pls note that pavements in Indonesia are generally not being maintained - so watch out for holes, metal rods, uneven surface etc. Highly recommended.
Great and amazing hotel, I just think I went there at the wrong time which was before Christmas a few days and not the weekend so it was so quiet and breakfast was by choice from menu and only 1 type allowed but was still ok z thanks
Acompañé a un cliente a alojarse en el mismo lugar. En general, está bien, aunque un poco deteriorado. Podría mejorar si renovaran sus artículos de aseo, pero solo me quedo una noche. Seguiré optando por este alojamiento en Medan.
El hotel tiene una buena vista, hay un parque de playas, piscina. El cuarto es lo suficientemente grande para una familia, el edificio sólo parece viejo. El acceso es muy fácil de llegar a este hotel, la ubicación está en el lado de la carretera, el conductor es muy espacioso. El hotel está muy bien, muy bien, muy bien, muy bien.
At late evening check-in they had no non-smoking room available. They upgraded me free of charge into a non-smoking room - very good service attitude.
Room was spacious, clean and comfortable. A safety deposit should be added and may also some painting/photo as wall decoration.
Breakfast for IDR 100,000 is good value.
Laundry service is excellent and fair priced
UUsuario anónimoStaff are friendly and helpful. Rooms are clean and spacious. Variety of food for brekfast. Location is quite central - Less than 10 mins walk to Delipark Mall and Tjong A Fie Mansion. Theres a bus station nearby too but we use grab most of the time. Pls note that pavements in Indonesia are generally not being maintained - so watch out for holes, metal rods, uneven surface etc. Highly recommended.
UUsuario invitadoAcompañé a un cliente a alojarse en el mismo lugar. En general, está bien, aunque un poco deteriorado. Podría mejorar si renovaran sus artículos de aseo, pero solo me quedo una noche. Seguiré optando por este alojamiento en Medan.
UUsuario invitadoEl servicio del hotel es excelente y su ubicación, en pleno centro, es muy conveniente para viajar. El desayuno estaba muy completo y me alojaría aquí de nuevo la próxima vez que esté en Medan. El agua de la piscina estaba un poco turbia.
PPeachy14We love our stay here. The room was spacious, clean and spotless. Bed was very comfortable. Bathroom was also clean and well maintained. Shower gel and lotion with lightly lavender scented were our favorites.
Breakfast was very delicious with western, asian, and local cuisine.
We also love the service that all the staff provided. Especially the receptionist that helped us had a smooth check in.
Overall we have a great stay here and will definitely stay here again the next time we visit Medan.
RRefaategThe Hotel is super good .. Everything are amazing..
But we face a scamming that we opened our safe to arrange some documents and cash then the housekeeping team arrived to cleanup … So i let them enter the room for cleaning but I didn’t close the safe since we are in the room in that time. The safe located inside the closet the one you can walk in ..
After they finished the cleaning We find 200 USD from our cash in the safe .. The cleaning team put the new laundry bag right on the top of the safe (in that time it was open) and now body noticed us that the safe is open …!!! I submitted a complaint to the front office of the hotel …!!! And i I described the cleaning staff to them exactly, and who was the person who entered the wardrobe containing the safe...!!! They said they would investigate the incident, and after two days they contacted me again saying they had questioned the cleaning staff, who denied taking anything from our safe...!!! And of course, we didn't find anything... which is obvious because no one would confess in this way without being pressured. And here's the question: why didn't the cleaning staff warn us that the safe was open when they went in to put the new laundry bag on top of it?
UUsuario invitadoThe service was good, one highlight to afternoon staff, when I approach the counter for check in, there is one one man came to reception in the middle of my registration and asking about the room availability, I expect the staff will say, can I get back to you? let me handle her first, but instead he check the room availability on the different system beside mine. At last he handled me. He might be only make sure that there is room vacant, but you can only focus on who come first and then you can move on to another, after all its accor brand. Overall experience the room is clean, the bathroom very god and clean. Will be back for sure
UUsuario invitadoApartamento en el corazón de la ciudad de Medan, con fácil acceso a todos los lugares de la ciudad, cerca del centro comercial Sun Plaza, el templo budista de Borobudur y la comida del hospital alrededor del centro comercial. Accederá al centro comercial con un conductor en línea por una tarifa no demasiado alta.
El apartamento tiene dos dormitorios con gran espacio para sala de estar. Agradable estancia en este apartamento.
AAnderson4506The hotel is old, things are run down there’s free Wi-Fi, but I never see it working breakfast. Caters only locals almost nothing available for Westerners overall it’s not a bad stay, but for my next trip, this would not be my first choice. If I have to I will stay again. Also, there are cheaper options about the same quality. The hotel stuff is nice though helpful
JJoonBondLocation is good, surrounding with local restaurants and mini mart for basic necessity.
Swimming pools located at the back, facing the lake. Depends on the room located, mostly needs to go down or up, therefore it's not suitable for people has limitation to climb the stairs.
Rooms is also basic, Breakfast is basic local food.
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