Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
DDerver2025.11.06
Por alguna razón me dieron una habitación adaptada para personas con discapacidad y el lavabo estaba muy bajo. Pero la habitación era muy espaciosa y limpia. En general, fue una estancia agradable. Me alojaría de nuevo.
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
UUsuario invitado2025.08.23
Location is superb if you are visiting Albert Dock and the Beetles shop nearby. Also it is close enough to go to John Lewis and other shops/ restaurants. Would recommend this accommodation for those who could occupy on his/her own.
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
UUsuario invitado2025.08.31
Booked a 4 night stay with the hotel. The room is spacious. Most of the room is clean, except some items such as the coffee cup. The staff is friendly and accommodative. Breakfast food quality is always consistent.
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
AAmmar2023.07.19
Buena ubicación
Difícil llegar a la habitación.
Ascensor no funciona
Pasillos húmedos y malolientes, especialmente el hotel B.
No hay ganado ni café en la habitación.
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
UUsuario invitado2025.01.26
Reservé una habitación con cama doble para 2 días, pero antes de llegar el primer día, vendieron la habitación para el segundo día a otra persona... Finalmente, después de que se negaron a reembolsarme, me dieron una cama individual. ¡Qué desastre!
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
UUsuario invitado2025.09.19
Excellent little hotel. Right in the centre of town and a short walk to the ACC.
Bed was comfortable and the shower was powerful.
Overall and excellent option and reasonably priced. Would stay again
Simple but lovely hotel. Right in the centre of all the local amenities. Loads of parking available right outside the front of the hotel. Get yourself in the coaster opposite the hotel live singers and cheap drinks in the daytime.
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
FFe Amor Simplicio2025.02.08
A big shoutout to Pete for upgrading our room as a complimentary gift for my birthday! Although one of the reception staff didn’t offer us an early check-in and simply told us to leave our bags and come back at 3 PM, we later noticed that the next guest who arrived was accommodated and allowed to check in early. Otherwise, our overall stay was pleasant
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
UUsuario invitado2025.05.30
The location
The view for LFC parade
Great view and great atmosphere
The hotel reception
All is good
I have just one point , the security in front of the door for hotel activities should respect the hotel guests , I don’t wear ring for the activity but i am in hotel . He should ask me nicely without pushing me because i didn’t wear ring .
Hotel cerca de City Centre,LiverpoolUn 75 % de los viajeros escogen esta zona
NNBS1652025.10.26
Excellent for an overnight stay. My only slightly negative comments are an over complicated TV remote & no cup/glass in the room or bathroom. Otherwise it was good, clean and functional.
Muy bueno
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8.5/10
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7.9/10
Bueno
LLeeExcellent apartment, clean and everything we could need. Stayed here with my son for a dad and lad city break. Location is perfect. Very close to the centre. Would definitely stay here again and would highly recommend to others.
AAbishaOn arrival, the receptionist was pleasant. No issues directing me to my room. However, once in the room, when trying to open the window, the top handle broke off in my hand. The cold water for the sink was not working, so I had to use a shower for cold water. There were also stains in the pillow. The TV had no service, and although I informed the receptionist but nothing was done. I was advised that they would inform the manager.
Overall, for a night stay, it was ok, but I will not be staying here again.
KKennedy83Firstly the bad points-
*The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked,
*The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018.
*tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms.
*There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it.
I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3.
Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us
The upsides were-
*Staff were pleasant,
*breakfast was amazing with everything you could possibly as for,
*hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe.
* . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.
UUsuario invitadoExcellent little hotel. Right in the centre of town and a short walk to the ACC.
Bed was comfortable and the shower was powerful.
Overall and excellent option and reasonably priced. Would stay again
UUsuario invitadoReservé una habitación con cama doble para 2 días, pero antes de llegar el primer día, vendieron la habitación para el segundo día a otra persona... Finalmente, después de que se negaron a reembolsarme, me dieron una cama individual. ¡Qué desastre!
AAmmarBuena ubicación
Difícil llegar a la habitación.
Ascensor no funciona
Pasillos húmedos y malolientes, especialmente el hotel B.
No hay ganado ni café en la habitación.
UUsuario invitadoI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
UUsuario invitadoEsta es la segunda vez que me alojo en este albergue, pero esta vez me alojé en una habitación de 4 camas. El personal es agradable y siempre tienen que llevarme a la habitación, ya que no me dieron una tarjeta con llave para entrar. Hay un armario en la cama donde se puede poner un equipaje pequeño. Puedes llevar un candado para cerrar el armario. El agua entra bastante y la cama es buena para dormir, pero la calidad del sueño depende de cómo duerman tus vecinos. No puedo quejarme por este precio. Muy buena ubicación, ya que hay muchos restaurantes, bares y la estación Liverpool Lime cerca.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
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