Wroxall Abbey Hotel

Someone’s underware left in the drawers, sink damaged. Shower damaged. Dead flies all over the floor. Staff werent helpful when asking questions saying the would get back to me and never did (twice). Roof stained, walls half finished. When checking out the receptionist was rude

This is a beautiful hotel with immaculate grounds. The architecture is stunning. The room allocated was very well decorated, delightful and warm, but hadn't been vacuumed. I asked Reception to arrange to have it done. They moved my room instead because housekeeping had finished for the evening. Unfortunately due to low bookings (only one other couple booked), the heating in the new room was turned off. It didnt warm up all night and reception did not answer the phone or respond to my messages. It didn't get past 17 degrees C. I prefer 18 for sleeping. Staff were delightful and did what they could to make my stay as comfortable as possible.

Avoid, unless you are an escimo. No hot water and no heating, no back up portable heaters, what more could you want from an over night stay?! Souless hotel, no period furniture just modern, cheap, grey repro chesterfields in the bar, no paintings, absolutely nothing. No ambience. Basically the Owner/Manager has no idea about the hospitality industry and shouldn't be charging more than 30 pounds a night in the Winter. Reception was a queue of people complaining. What a shame as the building and setting is great. ******* should NOT be listing this hotel on the site, take note!

Comfortable and beautiful surroundings. Large rooms, great shower. The food was just ok for the price. Served the wrong meal, but they did make it up.

did t like that our room was in the attic, with narrow winding stairs to heave two large suit cases up!

Great potential in the house and grounds. Need for atmospheric touches for example, bar ambience; make more use of mood lighting and background music. More Al Fresco dining options to maximise outside atmosphere. Need for office staff to liaise and communicate with general staff in a more coordinated way, for example, those paying for meal deals inclusive of overnight stays; seemed to be some discrepancies. Somw staff are exceptional particularly the ones with smiling welcoming faces. Need for training for those who need to develop positive rapports with customers.

Where to start? Don't believe claims that this hotel is 4 star or particularly dog friendly. Booking conversations didn't fill us with confidence. On arrival, reception was unprofessional, chauvanistic & used a tiresome repetitive sales tactic to try to get a dinner reservation. 1st impressions of our groundfloor room (good for dogs) were positive - comfy mattress & nicely decorated bathroom. As unpacking, we noticed the large stain on the ceiling, bizarrely there were 14 power sockets yet the bathroom had no useful surfaces,did'nt even have anywhere to hang towels or a loo roll holder!? The protective ***** was still on the door bar, skirting board was unfinished & disturbingly with Covid to consider still, there was no soap. Oh & 1 of the lights kept flickering annoyingly & the huge TV didn't work properly. Most of these can be seen in photos. Reception failed to solve any of the issues, not even the soap - told a delivery hadn't turned up ....shouldn't they have reserves or go buy some! We would have slept well on the comfy mattress, but for the noise of doors & of staff shouting on their break at around 11pm! The rain shower in the morning did not disappoint, it was lovely & there was definitely plenty of hot water, unlike others reviewed. Neither was there a fire alarm , thank goodness! My husband used the bar & it was good. Breakfast was not pleasant - confusion due to the dogs. The grounds need a lot of attention & dog poo bins! Only stayed 1 night thankfully.

Second stay here in 3 months when passing by on business. As per last time the place was brilliant, in fact it was even better than last time. Cheapest room available was more than adequate, clean and well appointed. Hotel itself is exactly what I like, old country Mansion still with all its charm and grandeur but perfectly converted for its current purpose. Food was excellent. Plenty choice on the evening meal and extremely good quality, breakfast was likewise. Couldn’t of been happier. Staff were extremely helpful and made us welcome, we even happened to meet the owner who was there and he poured me a pint. Really nice guy, only found out he was the owner after he left. They have had the place less than a year but really appear to be improving things quickly and have big plans. I wish them every success and will definitely stay again if travelling down that way from Scotland again.

Beautiful building but that’s it. Only after being told we were on 2nd floor were we told lift was not working. We were not told that once we’d climbed 4 sets of steep steps at opening the bedroom door were we faced with TWO more sets of steep steps! Facing all these steps with suitcase, bags and a dog was no fun ( pic shows 1st steps through room door)Turning on the TV we found it did not work, actually the tv was ok it was the power sockets - all of them except the two at the desk - the other side of the room! The phone on the desk was of no use as there were no instructions on how to contact Reception - in the end I called from my phone. An engineer arrived but could do nothing by which time we were due to be at dinner so we asked for an extension for the night. Dinner was disappointing beyond expectations 2 courses took 2 hours, and that was only because they gave us the starters for another table who had ordered 20 mins before we did. One poor couple who were not having starters were still waiting after an hour and s half! When the mains arrived the lamb was cold but we did not want to wait any longer. Then to add insult they charged 10% service charge. Some waiting staff knew how to serve and kept chasing the kitchen, others should have stayed at home! Breakfast limited choice. Even if all of the area is full, will not stay here again