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Hostel Helvetia - Warsaw City Center and Old Town
4/514 Comentarios
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
Hotel Bellotto
4.6/569 Comentarios
El personal fue amable. La comida era buena y mi habitación de hotel estaba limpia. Este hotel era muy cómodo y me encantaron todas las adiciones que tenía la habitación ... como un suelo radiante en el baño. Estoy un poco preocupado por el reembolso de mi depósito, ya que no pudieron darme un recibo, pero en general mi estadía fue maravillosa y lo volvería a hacer.
Hotel Verte, Warsaw, Autograph Collection
4.7/550 Comentarios
I stayed here for three nights last September. As Marriott platinum member, I was automatically upgraded to junior suite. Thank you! This property is stunning! It’s a former palace and I feel like I was a royal. Breakfast and dinner were delicious. The property is only 5 minutes walk from old town Warsaw. I simply love this property and has booked my 2024 visit to Warsaw in this property.
Hotel Bristol, a Luxury Collection Hotel, Warsaw
4.6/5106 Comentarios
Excelente hotel. Situado en el centro de la disponibilidad de pie, a todas las vistas .Los desayunos son buenos pero mejor para comprarlos en el propio hotel . Las camas son convenientes , las habitaciones son espaciosas . Bien Personal . Buen cosmético .
Raffles Europejski Warsaw
4.8/552 Comentarios
Servicio impecable, excelente diseño de interiores, restaurante de primera categoría. Uno de los mejores hoteles en los que he estado hasta ahora.
Jess Hotel & Spa Warsaw Old Town
4.1/589 Comentarios
La habitación es muy buena, el desayuno es decente. Pero no hay servicio, antes de que el ascensor lleve la maleta en las escaleras, no hay personal para ayudar, en las habitaciones hay todo, pero el piso es sucio como si no se hubiera lavado por unos días, arena, pelo. Sentimientos sospechosos

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