When checking in, reception couldn’t find booking of our luxury Villa (king size & double sofa bed)that had already been paid for. They claimed luxury already booked out, so offered a Super deluxe (double and single bed in 1 room), claiming this villa is larger and more expensive than luxury, so no refund would be processed to us for the difference. This also happened to another group staying at the same time. On entering the villa, lots of small bugs were present in bathroom, in bedding, even in the kettle. Staff did however come to spray the Villa with bug spray. When finding bugs in bedding, we noticed the sheets were dirty with actual ‘debris’ and stained. These were ‘supposedly’ changed after we requested clean sheets. Shower leaked from the base of the shower tray, to the extent it left a large pool of water across the bathroom floor. There is a steep, unmade, curved slope leading to the villas, both a scary experience to drive (as there is also a hidden gully) and a trip/fall hazard to walk - loose stones & rocks from the pot holes. The swimming pool was slimy to enter, and discoloured murky grey. The beach is not one that you are able to swim in. There is no sand, just rocks, rubble and lots of sharp coral along the waters edge. Within the waterline, you sink into the substance. Workman were building the new villas behind the present ones, between the hours of 8am-4pm, every day. We had not been informed of any building works. The walls are very thin, you can hear every word spoken from neighbours. Selected meals were incorrect for three different groups, including our own. Good points however are the stunning views from the villas, the evening entertainment, kayaks, banana boat, and excursions.
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