Hotel Excelsior Venice

"Absolutely devastated by my recent experience at a supposed 5-star hotel. After paying a hefty $500 per night, I arrived to find my reservation non-existent. Hours of waiting, uncleaned rooms, and endless frustration later, I'm left questioning the very definition of hospitality. Disappointed doesn't even begin to cover it. #Unacceptable #CustomerServiceFail #5StarHotel?"

Great hotel to stay in….. would prefer is hotel shuttle accommodate the luggage movement to and from the hotel

Struttura storica della Venezia glam degli anni passati, ora si presenta vintage. Probabilmente per la direzione il costo per le oramai indispensabili ristrutturazioni dell’edificio e delle camere non e’ sostenibile. Piu’ adatta ad un pubblico anziano che a giovani. Lodevole lo sforzo di innovare alcuni spazi (gym, piscina, esterni). Ottimo il personale giovane di ristorante, colazioni, piscina. Non altrettanto la direzione della reception, con anacronistico e risibile fare snob, per nulla professionale.

An excellent hotel for a pleasant stay in Venice. Free shuttle to Piazza San Marco, delicious food, nice sea.

很中東風格的酒店。新裝修，大概是威尼斯電影節的關係整體價格偏高。到店下午3點多，搞到5點才入住。開始帶我去了一個很小的房間，連通房還有一扇門。無陽台，和攜程提供的酒店圖片完全不同。我特地選了大的房間，結果到店酒店前台説他們不知道我從哪裡訂的，攜程圖片給他們看，她們説這是海景房，價格不一樣。我自己和酒店溝通，酒店協調給我換了房間，態度很傲慢。Lido亞得里亞海的景色不錯，沙灘都是貝殼，沒法下海。就這樣吧，不會再住。攜程的代理誤導性太強，圖片完全不是酒店的實際房型圖片。攜程後續也沒有任何的回覆。一個可樂10歐，特拉米蘇15歐。入住之後可以坐酒店的船免費去聖馬可，20分鐘，但不可以帶行李，帶行李衹能叫出租船100歐。

Her şey çok iyidi

We loved our stay here in Venice. Great location with wonderful rooms. The bar offers wide selection of choices. Even the food was delicious and menù at restaurants very complete. The hotel is well situated and very close to the main places in town. We will be back

It is a mythical place that has had a great past. But it stops there. The hotel is old and dusty, you can breathe stale air, the rooms were last renovated in the 80s when the fabric on the walls and the wicker furniture were used. The carpet in my suite was stained, the tiles in the bathroom chipped, the toilet was leaking, creating a trace of limestone in the toilet that has been accumulating for decades, shower stall with a crooked protective glass that causes the water to flow out creating a dangerous lake of water on the bathroom floor, the window panes stained by a strange fossilized condensation that has created inside the double glazing. And here I stop for pity. Fortunately, the plywood dresser did not fall on my head, but I thought several times that it could happen. The service is poor and sloppy, despite the good will of some of the staff, it is evident that they lack training. I would spread a pitiful veil on restaurants, where they make you pay for being at the Excelsior, but from a quality and service point of view, they are very far from even decency. For information, a Spritz costs 18 EUR, with two cicchetti it easily reaches 30 EUR. In such a structure it would be justified, but I would expect to be surprised with something unique, instead it is a very normal Spritz and the cicchetti are small sandwiches. In reality, after a few days, they begin to recognize you and become more affable, the barman even deigns to exchange a few words with you, but from the Excelsior I would have expected much better: if you do not have a product up to it, you must at least compensate with an impeccable service. But this is not the case with the Excelsior. I didn't go to the beach because the huts cost a lot, and it's not clear why. The swimming pool is pleasant (free access, their goodness), but you have to arrive early in the morning, otherwise you won't find a deck chair available. I counted 52, for a 200-room hotel that is (inexplicably) full in August. On the other hand, the shuttle service to San Marco is excellent, free and every half hour, to the courteous and professional personal dock. Given the expensive beach and the always full swimming pool, a trip to Venice is always welcome. The day before my departure they began to set up the spaces for the Film Festival, transforming the hotel into a construction site, with no respect for the customers. In short, not a catastrophe, but almost. P.S. The management's responses here on Tripadvisor are amusing.