HOTELITO CASA MORELOS(Baja House)

Such a great property, comfortable room. Property includes kitchen (breakfast option), private pool, rooftop deck with hot tub and fantastic views. Located in town, close to boutique shopping and food. Host was very attentive. Had a great stay.

Utterly devastated by this hotel's complete disregard for its guests. Having reserved and paid for our room well in advance, we were unable to contact the hotel before our arrival despite many attempts by text, telephone, and email all of which went without reply. We arrived on the day of our booking to find the premises shut, no one around, no notice of how to contact the proprietors, not even a sign to indicate it was a hotel. After waiting several hours (and being told by the restaurant nearby that we were not the first guests that day to be left stranded), we ended up having to take a (much more expensive) alternative hotel at the last minute. It was only the next day that the hotel got in touch (proving they had our number all along) to ask where we were - the real question being where THEY were. Since that time the hotel has been arguing with *******, from what we can gather, over which one owes us a refund. But we have yet to see a penny of our expense recovered. DO NOT BOOK THIS HOTEL. It has been more than two weeks that we have been waiting for a refund and I have nearly given up hope. In fairness to the owners, when we see our money returned I will post a follow-up here.

We booked for 3 nights here, and i’m sure this is a lovely hotel but we never found out as we could not gain access. We were told we would receive an entry code to get in but despite many, many attempts to contact the proprietors we didn’t hear a word from them. So, we couldn’t get in after waiting, calling, emailing etc and of course we booked into another hotel. The next day, after I left a grumpy review on *******, lo and behold I start to get text messages from the proprietor with access code and apologies but it was too late. ******* say the hotel doesn’t think they owe us a refund, and gave me their number (very funny joke) to speak to them about it so they have washed their hands of the whole thing. I haven’t had an experience like this before, and I’m disappointed with both the hotel and *******.

Baja House was amazing! We were immediately wowed and impressed by how well thought out the amenities and conveniences were for guests. Yes, there are roosters and Mexican roosters are not like US roosters, they enjoy socializing and dancing until the wee hours. The ear plugs provided by Baja House were all we needed for a sound slumber. And honestly, an early rise is the best in such a charming town. Allows one to get the lay of the land and find all the best eateries with no crowded streets or corridors. Thank you Baja House, we will be back soon.

This was our first time staying at this property, and we were very happy with the accommodations. The room and property were very clean, but basic. The only downside was the traffic noise on the street which went on until late in the evening. Maybe a different room would be quieter. There was a white noise machine in the room, so that helped some, but apparently they realize it is necessary. The bed was comfortable, and the wood floor was very creeky, but I guess that adds to the character. We could walk to everything in town, which was a plus, and parking on the street was easy.