Tanya
15 de octubre de 2023
This was an absolute terrible experience. We booked through ******* and only booked here for the pool and hot tub, yet when we checked in, we saw the pool and hot tub were closed. We went to the room and it was filthy. Stained bedding, food on the floor, trashy furniture, and the toilet ran every 10-20 seconds. We tried for a refund and the hotel refused, and ******* wouldn’t refund us without talking to the hotel…which wouldn’t answer the phone. We ended up checking out and staying somewhere else.
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