GEM Hotel (Shanghai Bund Nanjing East Road Pedestrian Street shop)

這次旅程連住四個晚上 飯店地理位置絕佳 樓下就是南京路步行街 吃喝玩樂下樓就都可以解決 對面有旅遊一號線可以搭乘 到外灘、城隍廟、豫園距離不遠 房間窗戶外面就可以看到東方明珠塔

不知道你們的豪華雙床房是不是這樣的，提前訂的兩晚。過來之後按理來説前台是看得到床形的又問了一遍價格。這個房間在8樓第，床子是這個感覺…一種…很難描述的感覺。當時就給前台打了電話問能不能換一間，客服説這個房型都是這個樣子的。加錢換也沒房，第二天説的是也沒有 再説説保潔，第一天我們出門的早直接進入換了垃圾桶，這點不説。連住兩晚，要退房那天 退房時間是12點 。早上9點多就在門口敲門 10點多敲門 聽到有門卡聲音但是沒打開【門反鎖了】11點在門口用對講機給前台問退房沒有 理解你想早點打掃衞生 可是一早一直在催。退房房卡拿去了前台 人比較多，1點40多還在打電話問我需不需要續住

我入住這家上海風格酒店的體驗非常棒！酒店的服務令人印象深刻，員工熱情周到，讓我感到賓至如歸。客房裝修充滿上海特色，設施一應俱全，讓我舒適度過每一個晚上。酒店的地理位置優越，交通便利，周邊景點和美食近在咫尺。我在這裡度過的時光令人愉快，我會推薦這家酒店給來上海的朋友們。

Overall location is amazing. In between 2 metro station and right in front of the walking street. Cleaning of floor could be better as the floor was not clean in all 5 days we stayed. Staff is friendly and amazing.

Overall, this experience for me was only 3/5 stars. Pros: Location was great - It's located in the ZARA building walking distance from the Bund and close to restaurants and shops Security - we felt safe and secure in the building as there was a doorman for most parts of the daytime Washer - the room we booked had a washer was a big plus. We went to dry our clothes at a laundromat just a short 5 minutes walk from the hotel. Noise level - it was pretty quiet for being located on such a busy street. We didn't hear any noise Blackout curtains - this was the best part of the room as it allowed us to sleep in most days. Cons: Maintainence of the hotel could be improved - the room itself looked a bit worn down from stays and needs repairs/maintenance. For example, our room had scuffs on the walls and cigarette burns on the floors. Overall, it didn't really affect our stay because we are flexible travelers, but overall, it left a negative impression of the hotel as it made the room look dirty even though it may be clean. There were also mismatched cups in the room which is something I'm not used to in most hotels I've been to. It just shows the lack of care from the managers/owners of this hotel. You can see in the photos I've attached as to what I mean. "Gym facilities" listed on the hotel listing is incorrect - we checked in and asked about the treadmill/fitness area to which the front desk clerk was very confused. She said the treadmill has not been working for a long time. This was one of the reasons we chose this hotel over the others, but it was very disappointing to learn that it was not available.

Perfect location right at nanjing walking street. Nice big room with washing machine which is great for long stays. One bad thing is the faint smell of cigarette which makes it a bit unpleasant.

Good service to the house keeping at level 1019 and counter service just average ( can be better)