Man Xin Hotel (Shanghai Jing'an)

和家人出遊攜程預訂了上海靜安漫心酒店，梅子服務員服務非常周到、細緻，房間衞生乾淨整潔，配有健身房、洗衣房，有公共會客廳。早餐品種多樣，各項設施，讓人感到非常舒適，下次還會再 來。離地鐵也很近。 COOL住的507可以曬到太陽。

上海旅遊，入住漫心酒店。床真的很舒服，睡下去都窩進去了。二樓入住的地方，有個酒餐吧，桌上還放着鮮花，味道很好。早餐的種類很多，麪條餛飩，蒸餃都有，麪包也有，沒時間吃也可以有打包服務的。座位也很好看，也很有ins的感覺。

出差上海預訂了漫心酒店前台很熱情，服務周到，入住贈送了水果和伴手禮，酒店的各項設施都很令人滿意，免費洗衣房，健身房特別贊。關鍵交通很方便，旁邊就是上海火車站地鐵站1.3.4號線。下次出差還會選擇，值得推薦！

The hotel is super shady the check in time was before 12pm which anyone would seem means anytime before 12pm and but i was arriving at 2am so i contacted the hotel 3 days in advice and sent the manager my booking code since on trip they say dont share the pin just the booking number for confirmation and i even decided to remind the manager of my arrival time and date so that i dont have to wait around after along flight. She agreed to everything and even said that the room will be reserved but when i arrived there was nothing done the workers said they see my order on the system but i can't check in because im here to early and i showed them on trip is said before 12pm because i'm a member and check out is before 14pm so they refused to let me check in unless i paid for the previous day as well as the night im staying there which made no sense because this had never happened to me and if there was just a policy when i contacted the manager days before why wasn't i told of this and instead of her admitting she made the mistake by not telling me ahead of time she starts to blame me and trys to belittle me by saying if i stayed at more hotels i would of known thats not true I've stayed at money hotels and this is the first im hearing of paying double imagine you staying one night and they charging you for two nights it was ridiculous and the front desk offered us free breakfast but I felt to disrespected to go i was totally scammed and already the last time i had a problem with their hygiene but still discussed to give them another chance and i regretted it the manager was wrong she could of told me but withheld this information until i got there and refused to take responsibility. She said because i only sent have the booking number instead of a screenshot that's why she said me coming at 2am in the morning was fine she said her systems never showed her what time im coming so she that Im coming before 6 am such a big lie the systems dont show that that's why you have to call to let the hotel know which what i did twice 3 days in advance but she still tried to lie and make it look like it's my fault i lost 538 yuan for nothing for her error it was a horrific experience because i didnt have enough for that it was just supposed to be a one day stay. So if you coming here becareful make sure to keep evidence of you interactions with them because if you dont they will lie and you wont have proof

酒店乾淨寬敞明亮非常乾淨，沒有異味，住的很踏實。設施也都很方便，三樓健身房很不錯，健身設施齊全，自助洗衣也很方便，停車免費，對於出來出差來説很方便。前台整體服務都挺好，之前定的房型貼心的幫升級了房間，很喜歡。周圍交通好，想吃的逛的都很方便。

衞生：晚上刷牙發現上個顧客留下的兩條已拆封的牙膏，真的鬧心。淋浴間有股難聞的味道。 服務：1、剛入住時貼心的準備了牙刷跟小禮品，這點還好。 2、看完周董演唱會回來，點了三個外賣丟了一個，是兩瓶雞尾酒，下樓去找，前台説用機器人在12點前送過了，笑死了，我這個外賣12.30才到。因為去前台找的時候已經快凌晨兩點了，兩瓶小酒也不值錢，就想着算了。誰知道是外賣員的原因還是酒店的呢?真鬧心。 3、第二天送新牙膏的保潔阿姨態度挺好的。 衹能説有好有壞，但鬧心是真的。 環境：離上海站比較近，圖個方便。我的房間沒有面向高架，不吵。 設施：衞生間空間較小，門也關不緊。

In terms of service, safety and quiet, it is really suitable for people who travel, and I think it really impressed me from the perspective of value per night. The location is OK but need to bound a bit to subway station.

My experience was good, the services were OK although at the reception the employees didn’t look so welcoming. Maybe they just had a bad day but at least they got the job done. If I needed anything it was sent to me the facilities were OK although the ***** she smelled is if someone had been sleeping in them or did not get changed before we checked in, so they were not very fresh and the toilet floor was quite dusty and dirt particles were visible, but the overall room was OK it’s quite small but comfortable and had a bit of a off smell that wasn’t pleasant but not overwhelming. The reception/dining area is very beautiful and well decorated and I will definitely come back next time but I hope the sheets will smell better.

1、入住時跟前台溝通，需要朝陽房，結果安排如下，雖然入住時下雨，但從第二天早上來看，並非協商的朝陽房 2、早餐餐食有異物，跟客服協調無果，解釋非皮筋，系未泡開的河粉，請問未泡開的河粉有這麼柔軟麼？ 3、客服在已正確拼寫姓氏後，後續寫錯，請問是怎樣的心態在處理客訴？