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5 estrellas

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Viaje de negocios

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Desayuno incluido

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Apto para Familias

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Hoteles cerca de atracciones populares en Sennen Cove

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Round House & Capstan Gallery

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Sennen Surfing Centre

The Wellington Hotel
3.5/544 Comentarios

The Wellington Hotel

Saint Just|A 5.3km de la Sennen Surfing Centre
Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

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Sennen Cove

The Wellington Hotel
3.5/544 Comentarios

The Wellington Hotel

Saint Just|A 5.18km de la Sennen Cove
Shocking! Totally unprofessional Where do I start? Right from the debacle of our check-in, to the manager knocking on our door at 8pm, the stay was comical and not in a good way! On arrival our booking couldn’t be found, apparently our fault; we paid for the night upfront and told we could pay for the other night the next day. Once in the room we were stunned at the dilapidated state of the room! At £125 p/night anyone would expect better! We tried to pull the curtain but the rod was not even on the support and the curtain was hanging down and out of its hooks! After climbing up to fix it (so we could pull the curtain’s at night to sleep), we noticed the tie backs for the curtain were very loose on the wall and knobs falling off! At this point we didn’t want to touch anything incase it broke and we got the blame it! We politely told the staff about the damage in the room for 2 reasons, 1 to be courteous to let them know (and to fix it) and 2 it is not a good look to pay for a broken room! Breakfast was nice and the young lady running around on her own was brilliant! After breakfast we left and had a nice day out. We got back to see our room had not been looked at to fix the items mentioned. Oh well we thought, so we settled in for the night. We had a knock at the door at 8pm… It was a guy called Matt, we now know it was the manager! He explained to us that he had not managed to get into a room to look at or even fix the curtain etc. He then insinuated that it was our fault that he couldn’t get in as we had the only keys… Apparently the previous guests had taken the set of keys with them, this was our fault how? The conversation deteriorated and his customer service was in the drain. He seemed to have an excuse for everything and all but blamed us for the damage discussed. The final straw was when he said that if we didn’t like it, he wouldn’t charge us for the night, and we could check out now… It was 8pm, and we were in our pyjamas! He mentioned that we hadn’t even paid for the room for this night-we offered to pay for both nights upon arrival!! We then offered to pay in the morning -he then said no one would be there to take the payment…hmmm a hotel that has no one on their reception in the morning, very interesting. Matt, the manager, defended everything we said, and at no point, did he apologise for the inconvenience of disturbing us at this time of night, nor the lack of attending to our room, nor did he even suggest any sort of solution, in fact, he said there was absolutely nothing wrong with the room, and there was no damage! It was at this point, I pulled out my phone and showed him the photographs we had taken at the time of check-in to show the damage and prove that it was not us that did it (as he insinuated that it was)-he apparently asked his Housekeeping. Well, I don’t think I’ve ever been so insulted or spoken to as a “guest of Hotel” in a more derogatory, patronising manner. The absolute kicker is he offered us a discount…of £5!

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Preguntas Frecuentes

  • ¿Cuáles son los hoteles más populares en Sennen Cove?

    En Sennen Cove, encontrarás muchos hoteles populares. Tanto si viajas por negocios como de vacaciones, The Old Success Inn es un hotel muy recomendado.

  • ¿Cuál es el precio medio de una habitación de hotel en Sennen Cove?

    El precio medio de una habitación de hotel en Sennen Cove es de 204 € entre semana y de 203 € durante los fines de semana (viernes y sábado).

  • ¿Qué hoteles en Sennen Cove ofrecen desayunos de calidad?

    En The Old Success Inn podrás disfrutar de desayunos de muy buena calidad. ¿Qué mejor forma de empezar el día que con un desayuno delicioso?

  • ¿Qué hoteles en Sennen Cove tienen piscina?

    The Old Success Inn cuenta con piscinas en sus instalaciones. ¿Qué mejor forma de disfrutar de una estancia divertida y placentera que alojándote en un hotel con piscina?

  • ¿Qué hoteles en Sennen Cove ofrecen conexión wifi gratuita?

    Tanto si viajas por negocios como de vacaciones, hoy en día es imprescindible poder conectarse a Internet. The Old Success Inn es un hotel popular con conexión wifi gratuita.

  • ¿Qué hoteles en Sennen Cove ofrecen servicios de enlace con el aeropuerto?

    ¿Aún no sabes muy bien cómo moverte por Sennen Cove? The Old Success Inn ofrece servicio de enlace con el aeropuerto.

  • ¿Qué ofertas de hotel hay disponibles en Sennen Cove?

    En Trip.com, encontrarás una amplia variedad de ofertas y descuentos durante todo el año. Puedes descubrir fácilmente todas nuestras promociones en la página de ofertas.

Información útil

Precio más alto283 €
Precio más bajo92 €
Número de valoraciones72
Número de hoteles30
Precio medio (entre semana)204 €
Precio medio (fines de semana)203 €