Usuario invitado
25 de marzo de 2024
The room I booked was supposed to be on floors 2-5. When I arrived I was taken into another building to the twelfth floor and from there we walked up a narrow spiral staircase to the room.
I didn't want to accept it and there was also another shock: they charge 30-50 yuans per day to use the kitchen ( which is actually included in the listing) I contacted trip.com support, but they were of not much help, the hotel told them this is the only available room they have. When I insisted they again made me wait. Trip.com comes back to you in half an hour or an hour if there is an issue. They didn't call the hotel for about 20 minutes - we were next to each other with the person in charge waiting for that call.
So while waiting for the second time the boss offered me a room on the fourth floor but I had to pay 40 yuan extra per day. I was furious but had to accept it and pay as trip.com didn't bother to talk to the hotel. I also translated the writing in the kitchen area with google translate: it turned out it is only 30 yuans per day if you cook. You can use the fridge and plates for free.
I don't think this is a good business attitude to charge extra for the room you already paid for - as they say "upgrading". I had a heavy suitcase, so surely I didn't want to climb up stairs to a 13th floor instead of floors 2-5 where there is an elevator.
The rooms are quite small, so they are good for short stays.
Apart from these they were nice to me and it is very close to the sea and the evening programs in the street. I danced, did exercises with people in the evening - even listened to a concert - all for free. In the mornings there are activities in the street as well but I also wanted to swim and sunbathe :)
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