Davinci Hotel on Nelson Mandela Square

Muy decepcionado después de nuestra estancia en The DaVinci Hotel. Tenía muchas ganas de esta estadía, ya que no me había alojado en este hotel antes y había estado en mi lista, el registro demoró bastante, lo que no me molestó inicialmente, pero terminó siendo un factor agravante después de todo lo demás, Habíamos reservado en línea y nos tomó cerca de una hora registrarnos y darnos la llave de la habitación, usamos este tiempo para mirar alrededor. Cuando finalmente llegamos a nuestra habitación, rápidamente dejamos todo y fuimos al centro comercial y luego cenamos, regresamos relativamente tarde y solo al regresar notamos que la cama era de 2 camas individuales juntas, sin embargo, reservamos y pagamos una habitación delux king, no hace falta decir que pasé la noche cayéndome de las 2 camas mientras intentaba abrazar a mi señora, así que no dormí mucho, por decir lo menos. Cuando nos levantamos por la mañana, necesitaba urgentemente un café para despertarme después de la noche que tuve y ¡he aquí que la máquina de café no funcionaba! En este punto, puede imaginar la frustración ... así que nos vestimos y bajamos a desayunar, el proceso de simplemente tomar un café tomó cerca de 40 minutos, ¡y mucho menos la llegada de la comida! ¡De hecho, terminamos levantándonos y saliendo porque teníamos planes para el día y no esperábamos esperar más de una hora para que llegara nuestro desayuno! La comida fría que estaba disponible en el buffet también estaba muy seca, pero la desechamos y seguimos nuestro camino, fue solo mientras salíamos que el jugo que pedimos cuando llegamos comenzó a llegar a nuestra mesa. , así que nos dieron la botella y seguimos nuestro camino Mencionamos la habitación incorrecta, así como la máquina de café a la señora en el mostrador de salida, a lo que me aseguró que la próxima vez que nos quedemos será agradable. Puedo confirmar con mucha confianza que no habrá una próxima vez de nosotros, ya que esperamos cierto servicio cuando nos registramos en un hotel de 5 estrellas y pagamos el precio que conlleva. En una nota positiva, el conserje fue servicial al llevar nuestro equipaje a la habitación. Es una pena que un lugar encantador y perfectamente ubicado ponga tan poco esfuerzo en la calidad que brindan.

What an amazing location, so convenient and safe. I loved the room with little balcony overlooking the pool, just fabulous. Awesome breakfast and amazing service by Sharon and Sello. I felt properly spoilt. Truly lovely experience.

Lovely room, customer service was top notch, proximity to the Sandton shopping mall and Nelson Mandela Square was a huge plus....I mean just an elevator down and you are in the mall. You could actually bring your shopping cart into the hotel.

朋友一起訂了五間房，一間垃圾桶沒有倒掉。兩間下午兩點到五點進行外窗修繕，工人不停地蹬踢窗户發出碰碰響聲。到前台經理處投訴抱怨，也沒有什麼正式答覆。其實就個別房間修繕，完全可以避免。幾天旅途連續奔波，想要個高質量午睡根本不可能

酒店可以直接到santon mall，離曼德拉廣場很近。房間有些小，床也小。

清潔、サービスが行き届いている。市中心にあり、各種施設へのアクセスがよい

房間乾淨衞生，緊鄰商場，出行方便

The hotel didnt seem secure as Sandton Mall foot traffic was in/out of the front doors/lobby. At check-in, I wasn’t offered a room upgrade. Arriving to my room, I found significant amounts of mold on the walls of the shower. I made the staff aware and was told that I must speak with the morning staff. The next day, I met with Benedict, he was smug and replied with “Ok, do you want us to clean it?” I advised that the room/shower needs to be cleaned, I don’t want to stay in a room with visible mold in the shower. Benedict immediately seemed irritated that I was requesting an alternate solution. He offered another room whose bathroom was in the middle of the floor. Having no hotel staff assistance to review the rooms with me, I came back to advise that I didn’t want the room. Benedict stated “I can offer a room w/ a balcony” this new room was smaller than the corner exec. room that I booked. However, I no longer wanted to engage w/ Benedict’s unprofessional attitude, lack of empathy, and dismissive behavior. I was forced to repack all of my belongings, move them from the 7th floor to the 6th floor. The bed in the room was terribly uncomfortable as it was a relatively thin spring mattress. The sheets, duvet & pillow case all had stains, so I requested that the linens be changed. During my stay, I could smell heavy cigarette smoke coming through the vents in my room. Thank you to Solley, Bellman & Sticks, Waiter, they were kind, always willing to help & tried to make things better

Great location and above average hotel. But disappointed by 2 things: 1- at check-in, I specifically took time to mention that I booked through ******* and asked if there were any upgrades available. The clerk didn’t seem eager to engage and was quick to say there weren’t any executive suites available. I had take the time to check online to see if they had any suites available and saw junior suites available. Checked the following day and still saw suites available. So I’m disappointed that I picked this hotel because I’m a gold ******* member and didn’t get any benefits from my membership. 2- at check in, I asked for an extra bed for my 8 year old daughter. This was around 5:30 pm. We left our room to eat around 7 pm and came back at 10 pm and still no bed in our room. Called the front seat and was told they would follow-up and get the bed to the room. Called 20 minutes later and told they will look into it and get back to me asap. At 11 pm, I had to take my pj’s off and get dressed to physically go to the front desk to confront them. I was the. Told they only had one person working in maintenance in the evening and that person was busy with another task and he would come bring me a bed as soon as possible. Around 11:15 pm, bes was finally brought. The next day, told someone at the customer service desk my ordeal after being told there was no one from mgmt to talk to. The lady apologized profusely and got me a bottle of wine and a plate desserts for my room. Nice gesture.