Usuario invitado
1 de junio de 2024
The hotel is big and spacious but cleanliness and attitude of the staff is a big issue! For the price of some great hotels in India, this hotel fails miserably in many ways. Cleanliness - You often find garbage ( open snack wrappers etc) in common areas like elevators etc. The room has wall stains of liquid, remote control had missing back cover, taps in the bathroom were rusted and were not cleaned properly. The room was not cleaned during the stay despite calling front desk. Air conditioning was not working in the room. Attitude: the staff does not know how to Handle complains. The front desk personal called Kriti hung up the phone on complaining about the condition on the room. The other hotel staff put a deaf ear to it. Upon asking for speaking to the property manager , they sent a technician to the room lying that he was the manager. Food: food orders were messed up and food was very oily.
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