The Regency, Rome, a Tribute Portfolio Hotel

We stayed here for 3 nights. It would have a great stay but staff walked in a couple of times even having the do not disturb. 1st knock on the door and after I said hello, she just opened the door and asked if she can clean the room. 2nd time, we were sleeping in and again the don’t disturb was on. Slight knock which woke me up and even before I can say anything, the door opened wide and my wife screamed. She closed the door quickly and left. I called the front desk and reported the incident and also asked several times to talk to the manager. During check out, they said the manager is not available but they have told the housekeeping department. Really!

Beautiful and clean hotel in a quiet neighborhood not far from tourist spots (10 minutes or so by taxi). Beautifully appointed rooms with Juliet balconies and comfortable beds. Great breakfast each morning, we particularly appreciated Elena and her kind service and excellent cappuccinos :) Really wonderful women working at the front desk with great local restaurant recommendations. We look forward to returning. Would also like to recognize Ernesto for being so kind to us and his help with our luggage as well.

The good points about this hotel - wonderfully clean. The neighbor appears quite safe and is pretty quiet. The not so good points - let me count the ways. First upon arrival I asked about early check in knowing that they had no obligation to do so. I was clear that I was willing to pay for the courtesy. I was enthusiastically told that my room would be ready in less than an hour and if I wanted wait the desk clerk would personally come find me as soon as it was ready. As a result I decided not to take a walk or go do anything but took a seat in the bar and ordered. Two and a half hours later when I checked in at the desk there was a new person who of course knew nothing about the promise of a room and just wanted to tell me that check in time was 3 pm. The temperature of the room is 100% controlled by the from desk. If you are like me and you think most hotels are overheated you will be very unhappy. Every day I call and ask the desk to turn off the heat (it is in the 60s here currently during the day). Every day the heat comes back on after temporary respite. The neighbor is mostly offices so most neighbor bars and pizza places close mid afternoon. Not much of anything is open on the weekend. You won’t find many places to catch an informal quick early dinner snack. The food at the hotel itself is okay but not much of anything is available between breakfast and when room service starts at 7 pm. I think there might be some cold cuts served during happy hour starting at 6 pm. The room itself is basic but clean and acceptable. The bathroom is odd as the sink has absolutely no counter space (see photo). Who would think this is a good idea?!? Would I stay here again? Probably only if the location was near where I had a meeting. Definitely not in the summer since the room temperature is controlled by big brother.

I completely understand for hotels managing early check ins can be challenging. What I don’t understand is when a guest is willing to pay and is told a room will be ready in an hour to just keep delaying and giving fake timeframes. This is just a sure plan to end up irritating a guest. Be honest at the very beginning if an early check in is not going to happen. Plain and simple. I don’t need to sit in the lobby like a fool waiting for something that was clearly never going to happen

My wife and I stayed four nights at the Regency. There were positives and negatives to the stay. Titanium elite with minimum benefits received. Location is pretty good. We walked and used taxis to get around. Plenty of restaurants in walking distance of hotel. SNA was denied (#BonvoyedAgain). Asked for upgrade to room with a balcony…denied also. Our room was nice but quite small. Bathroom had frosted glass window that illuminates the bedroom even with low light…shines right in the face of someone sleeping. Elite breakfast wasn’t very tasty and had few choices. Most surprising was a five euro charge for a Coke Zero with breakfast. Seemed a bit egregious. Housekeeping cleaned the room daily but one day took out unopened bottle of Prosecco, clean glasses and ice bucket. FDA sent replacement but no ice. The Prosecco came from hotel mgmt with a nice birthday greeting for my wife. The hotel posted a Happy Hour buffet and drinks for 15 euros…we went twice but found no buffet. The bartender tried to explain that we ordered from a menu but after five Euro Cokes we were slow to try it that way. Dinner one night at the restaurant was tasty and a fair value. Most likely, we will choose a different property on our return to Rome. This one wasn’t bad but I really hoped for more as a property and as a Titanium Elite.

We came here for an anniversary trip and what a wonderful experience. It’s a small but clean hotel with excellent service. Housekeeping was meticulously done. Resetting the room everyday after a long walking daily Roman trip was important to us. Will refer to all of my friends for sure. Location was a bit of a walk from the city centre but nice and safe. Thanks for the staff and great operation.

I was directed by a gentleman by the name of Michele who claimed he was the Front Office Manager to contact the GM of the property, Gerardo S. Forestiero directly regarding housekeeping concerns and lack of cleanliness at The Regency Tribute Portfolio (Marriott) property during my stay. Also, the security concern when employees came into my room unannounced while my wife was sleep. This event startled my wife in which she was shaken up, totally not cool and unprofessional. I am a long time Marriott Titanium member and I expected better experiences when staying at a property under the Marriott umbrella, as always. The lack of cleanliness and safety concerns is totally unacceptable, and should always be addressed for improvement for future customers who intend on staying at this property. The focus on cleanliness and safety should be a top priority for us as customers and for property management, especially operating under the Marriott umbrella. My personal experience with cleanliness and safety at this property was unpleasant, especially with COVID-19 still being present in the world today. Michele mentioned for the inconvenience, he would reimburse a total of 58,000 Marriott Bonvoy points that was spent for the night stay back into my Bonvoy account, still waiting on the points reimbursement. They totally lied to me, avoid my calls and offered me a 30% discount on a future stay. I think not, why would want to stay at a property who can no make things right and/or resolve an issues and last but not least fulfill and promise made to me as a customer. Stay here at your own risk, trust me that I do not recommend this property to no one, save your self the headache. I will still push this issue on receiving corrective action regarding this matter I’ve experienced. And I want the points that was promised to me by there employee Michele, who claimed to be there Front Desk Manager. I really hope this review sheds some light to any future customers who even thought about staying at this property. ***Please be advised that I tried to give the property the opportunity to make this matter right with me before writing a review ***

We stayed at this hotel for a week in December. We arrived to the hotel late in the morning. They were able to accommodate our early arrival and we waited for a little over an hour while they got the room ready. During that time there were power outages to repair some issue with the hotel that were scheduled in the morning and afternoon as well. A note in the room indicated they were offering a discount on a future stay for the inconvenience relating to the power, however because of the reasons with our room outlined below we would not book again in the future. We liked the location because it was close enough to tourist attractions to take the bus or walk to a metro but not so close that it was crowded/busy. We booked a king room and were given a room on the second floor with a tub. As platinum members I don’t think we received an upgrade as the room we received seemed to be what we booked. The hotel did offer complimentary American breakfast (buffet of pastries, coffee, juice and ability to order eggs and a meat) as a platinum member benefit choice. We took advantage of the breakfast a few mornings and it was ok but not necessarily worth eating every day. The main issues with this hotel and why we likely wouldn’t stay again was due to the room itself. Our room had a tub that was poorly designed. The tub was inset to a tile surround that was covered with a metal edge. Because of the width and depth of the tub and the extra tile it was very difficult to get in and out if you’re shorter, particularly because the shower also didn’t drain well. The location of the shower head meant you were standing very close to the edge of the tub to reach the water and the tile shelf around the tub got very wet. The glass encasing at the corner near the shower head wasn’t leak proof and there was often water on the corner of the floor by the toilet. On the last night I slipped getting out and banged my leg against the sharp metal side and got a very large bruise as a result. There were also other issues with fixtures in the room as the sockets didn’t seem to work properly and the cover for one of the lighting fixtures near the ceiling was falling down. Overall while the price was very reasonable compared to other Marriott properties in Rome we wouldn’t stay again due to the inconvenience of the room. Also randomly during our stay the fire alarm went off in the early evening and everyone was told to evacuate through the emergency message. When we took the stairs to the lobby many people were sitting in the lobby including hotel employees however no one indicated whether we needed to continue to evacuate so we stayed outside till the alarm stopped. Then we went back in to ask if we were supposed to stay outside since people looked like they were moving around. Someone was told it was a mistake with the alarm because of the way something blew on it and everyone could go back. Overall it doesn’t seem like this potential emergency situation was handled very clear