Microtel Inn & Suites by Wyndham Rochester South Mayo Clinic

This was our second stay at this Microtel - significantly worse. Apparently new owners. The whole place is not as clean as it used to be. There is a shuttle to Mayo Clinic which they subscribe to and should have a current schedule - they did not have a schedule and said they could not get in touch with the company. Therefore, we were late for our appointments. Should not advertise a shuttle if they don't have info and can't guarantee the place is a shuttle stop. Breakfast was terrible. Coffee Machine was broken. Juice machine was broken. Waffle batter not mixed right – was too watery. No fruit. Only white bread for toast-no bagels or English muffins or even whole wheat bread. No individual safety packs of butter – just a stick from the grocery store in the paper wrapper tossed in a Tupperware container. First time here, the breakfast was awesome – even had fresh pancakes and fresh fruit! Last time there was even a popcorn machine in the lobby as a welcome aroma. We’ve stayed in a lot of Microtels – will NEVER stay at this one again!

Room was infested with bed bugs. Just horrible! Evening desk clerk Nancy was very kind, and immediately switched me to a new room. She then took all of my belongings and put all my clothes in a dryer for 30 minutes. Then she sprayed my suitcase and purse with a disinfectant. During the night I got worried that I might take bed bugs home with me so I asked overnight clerk if they had any recommendations or guidelines for guests to prevent this from happening. He couldn't have cared less. I asked him for some trash bags to put all of my belongings in, as I wasn't about to use my suitcase with all the crevices for bugs to hide. He begrudgingly gave me one trash bag. I went back to front desk in morning to ask day clerk to speak to the manager. She told me that they did not have a manager. She also had no advice about how to prevent taking bugs home. The overnight clerk was still there and made the comment that I probably brought those bed bugs with me anyway!!!! What a horrible thing to say. Can't believe they are that desperate to hire such an unprofessional employee. I also asked day clerk for a large trash bag and she told me they did not have any. I told her that I was given one last night and she rolled her eyes and gave me one. I contacted the company after returning home last month and have yet to hear anything back.

There is nothing about this property that was acceptable. The room was dirty, carpets filthy, smelled of cig. smoke and animals. Hole in wall stuffed with paper, outlets in bathroom with wiring exposed, broken toilet seat, people milling about in bathrobes outside on benches, like a small community of transitional folks, halfway house. Several vehicles in parking lot, all smashed up, appeared abandoned They have a sign when you get there that due to staffing shortages and covid, they don’t offer housekeeping. Put your garbage in the hall if you want it removed, ask the desk if you want clean towels. We were with 2 other couples, all came for our mothers funeral. We each had similar rooms is various states of filth, it wasn’t just a fluke. The microwave and hair dryer were missing and the safe was broken. If they would have refunded us we would have left.

Nice, clean, quiet hotel with a great location. Greeted by friendly knowledgeable staff. Breakfast was very nice with a good selection to choose from. Check out was quick and we're on our way to our destination.

This was a quick overnight stay prior to a 5:30 a.m. flight. The motel is new, clean, and close to the RST airport. Room was tiny as the name indicates (micro) but it all we needed for a quick overnight rest. Would definitely stay here again.

The room was filthy. There was hair in the tub, dirt on the floor, and the bed was poorly kept. Continental breakfast had spoiled milk and rotten fruit. Limited options. Mayo Clinic shuttle did not run.

Will NOT be returning to this place as long as Serena is the front desk representative. She is Rude, confrontational, constant sighing, makes everyone wait while she stares at computer, not on phone, not using computer, just a power trip, doesn’t remember talking on phone to you 15 minutes before arrival about concerns, Just one of those people who live on confrontation, drama, who should not be working representing a business.

We enjoyed our stay. Easy to get to Mayo clinic, quiet place. Nice staff. Unfortunately we didnt have a chance to eat the breakfast ad my friend couldnt eat do I wouldn't eat either but it smelled good. Would definitely stay again

Poorly managed property. Dirty. Hot tub has not worked for at least two years. NO Soap in rooms to wash hands or shower. Really.Staff simply said they were out. No apology. The property used to be kept very clean, smelled clean. Now it has become very rundown, dirty and poorly run.