Riads en Marrakech

I love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!

Absolutely great experience in old style. Beautiful building run by friendly people that were always ready to help. Small but cosy rooms that were kept clean everyday. Very good breakfast! Really was sorry to miss one because of early departure for a trip one day. All staff always smiling, helpful and ready to brighten your day with mint tea (even late in the evening). Very communicative, I enjoyed having some small chat with them everyday. They also have spa and hammam that was nice to try after one particularly wet and cold day. I truly recommend this hotel to everyone!

El hotel está muy bien situado y está muy bien situado. Nota, no es la dirección real de la riad. Sólo cuando llegué a descubrir que es un paseo de la dirección real indicada en trip.com. El hotel está muy bien situado, pero no es muy agradable. La primera vez que me encontré en el hotel, me dijeron que el conductor llevaría la señal del hotel con mi nombre. He tenido que llamar a la riad para que me diga que el conductor no llevaba la señal correcta, pero otro nombre similar a Riad Dar Massai, y no tenía mi nombre en ella. El signo debe ser claro al huésped por primera vez en Marrakech para mostrar ”RIAD DAR MASSAI + nombre del huésped”. Por último, el aire acondicionado era grande, pero las mantas eran muy finas. Sé que proporcionaron mantas extras, pero no la utilicé. Así que estoy muy frío en la noche. Además de los pocos desventajas, es en general un hermoso Riad, realmente me encanta la arquitectura interior, y las habitaciones son limpias y espaciosas, las duchas son calientes y agradables.

Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience. The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service. They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.

Este Riad está situado a las afueras de la Medina, cerca de una de las carreteras principales, lo que hace que coger un taxi sea muy fácil. Al estar fuera de las murallas, tiene altos muros que rodean el patio, y se necesita una llave para entrar, lo que lo hace muy tranquilo. El desayuno preparado por los anfitriones fue delicioso y ellos fueron muy amables.

I recently had the pleasure of staying at this wonderful hotel, and the experience exceeded my expectations in every way. From the moment I arrived, the staff welcomed me with warm smiles and exceptional hospitality, making the check-in process smooth and efficient. The room was spacious, impeccably clean, and thoughtfully designed, offering a perfect blend of comfort and modern amenities. The bed was incredibly comfortable, ensuring a restful night’s sleep, while the stunning view from the window added an extra touch of relaxation.

Tuvimos el placer de alojarnos en el Riad Jibril durante nuestra visita a Marrakech, ¡y fue una experiencia tan maravillosa! Nuestro anfitrión, Iheb, realmente merece el título de leyenda. Desde el momento en que nos registramos hasta que nos marchamos, hizo que nuestra estancia fuera memorable. Si bien puede que no sea un hotel de 5 estrellas, brindó una experiencia marroquí única y auténtica que superó nuestras expectativas. El riad en sí, con su arquitectura tradicional, estaba limpio y acogedor. Lo más destacado fue sin duda la serena terraza, un oasis de paz lejos del bullicio de la medina. Una noche disfrutamos de sheesha en la terraza, una experiencia encantadora que solo nos costó unos 70 MAD. También tuvimos el placer de cenar en la terraza, donde disfrutamos de unos deliciosos tajines a un precio muy razonable de 60 MAD cada uno. Las habilidades culinarias del chef fueron realmente impresionantes. El desayuno que se sirve cada mañana era tradicional y hogareño también. Lo que hizo que nuestra estancia fuera realmente especial fue el ambiente cálido y acogedor creado por Iheb y el personal. Llegamos como invitados pero nos fuimos sintiéndonos amigos. Incluso nos hicimos amigos de los dos adorables gatitos residentes, Sofia, la atigrada de pelo largo, y Leena, la gatita pelirroja. Su presencia añadió un toque extra de encanto a nuestra estancia. La ubicación del Riad Jibril era perfecta y el camello frente a la casa de cambio sirvió como un excelente punto de referencia. El riad estaba en el callejón opuesto, en la segunda puerta, por lo que era fácil de encontrar. Disfrutamos especialmente de su proximidad a Kasbah, cerca de Zeitun Cafe, uno de nuestros lugares favoritos para visitar por la noche. La terraza iluminada por faroles de la cafetería ofrecía unas vistas majestuosas que hicieron que nuestras veladas fueran aún más memorables.

The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Nos encontramos en el hotel, pero en general el servicio es bueno, aunque no hay nadie en la recepción, por lo que le dan sus propias llaves de la entrada principal y de su habitación. Como sugerencia, se necesita un signo “Riad Nouhal”, pero si sigue la ubicación en Google Maps, estará en.