Legacy Vacation Resorts - Reno

Laundry Amenities: Yes there are washers and dryers there, but they were out of service the entire duration of my stay. Not good. I was there over 3 weeks and always there was a note on both washers: “out of service. Sorry for the inconvenience.” Well, “sorry” doesn’t really get things fixed. When i complained about it, all I ever got was “Sorry.” I saw no effort made to fix them. “Sorry” isn’t “sustainable” either, CEO of Legacy Resorts! There was bad a water leak directly outside my door every morning. I stepped in a puddle of water every day when I went out the door. I can say that my room was well maintained and well stocked. The staff took good care of the guests except for the laundry room and the old water pipes.

It was one of the worst hotel experiences ever. We travel over 30,000 miles a year and all we ask of for courteous service and clean. This place is neither.

CHECK IN STAFF WERE VERRY RUDE TO ME AND MY GRANDDAUGHTER.THEY PUT ME IN A BACK ALLY ROOM INSTED OF A INDOOR HALLWAY ROOM.THEY WERE NOT FULL! THIS WAS THERE CHOICE!

Arrived to find out that despite advertising as pet friendly, no pets allowed and 100 dollar deposit not mentioned in the charges of total costs. Not very friendly.

older building, but clean. Nice room with comfortable bed. Kitchen stocked with cooking utensils.

Not clean. Not a good property. It’s cheap but they will not reimburse you if you don’t like it so just pay more for something else. I won’t go back

We check in for 3 nights. First off this hotel says there’s AC but there was no AC in our room only a heater. When we told front desk they said half the bldg. doesn’t have AC. I know it’s winter but the room was getting pretty hot even without the heater on and most the windows wouldnt say open because they were broken and the one that weren’t didn’t open all the way. Second I booked a suite with 2 queen beds but was given a suite with one queen bed. I didn’t complain because both couches in that suite pulled out to beds for the kids. Third, we stayed 3 nights and they provide no housekeeping service and if you want house keeping service it was $40 a night extra. When we asked for extra linen we were only given a couple of sheets and no towels or blanket. We ended up using the pool towels. I think the hotel needs to be up front about these things before people book. I was pretty disappointed. I don’t think we will be staying there at our future visits to Reno.

Staff was amazing, informative and very helpful, the room was very clean but the age of the property shows. Lights in the bedroom wouldnt turn on, but it worked out because we had a movie night with a projector so lights werent needed. Pull out bed didnt have any sheets and only one blanket was provided for it, but the queen beds were quite comfy. Overall, the kids had a complete blast in the swimming pool, having the kitchen made all the difference. Would definitely go back!