sionic79
1 de septiembre de 2022
In summary - Boutique hotel this is NOT. Its run down, unloved and quite frankly looks like its been taken over by a holiday club. AVOID at all costs. On arriving at the metal, unwelcoming gates, I already regretted my decision to stay here. And it just got worse. The room we paid for - the San Domenico Suite - had broken aircon, and we were offered an upgrade (despite this room being the most expensive on offer by *******). We moved room to a room with a "jacuzzi". (No help with our luggage, I might add). But no jacuzzi and wasn't even a shower in this room, and on closer inspection - there were many shortcomings. Including mould on the wall, cobwebs and there was no water! None. From the bath nor the taps. We were later informed there was an issue, and they were working on it. But there was no offer of bottled water or anything. Next - was the fact that despite all the descriptions of the hotel etc - there is NO restaurant. The beautiful looking pizza oven hasn't been used in ages (there seemed to be a wasp nest in there). There were no staff overnight, and the outside areas were overgrown, weeds along the wall of the hotel, and just generally shabby. Breakfast was abysmal, all from a packet (and certainly not fresh farm produce), and the hotel seems to have been taken over by a holiday club, which had stickers and promotional material everywhere, destroying any boutique vibe. The hotel staff are fairly friendly, with most conversation happening with google translate. I asked for a refund through ******* (only half mind you, since it was 150 GBP a night). Its worth maybe HALF of this, which was my request, and this was declined by the hotel. This was meant to be an anniversary to remember for the wife and I, which was marred by this hotel and the horrible taste its left in our mouths for an otherwise fantastic trip to Italy. AVOID - please in the name of all things - dont get suckered in by the nice looking photos. Its overpriced and not a great place to stay.
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