Microtel Inn & Suites by Wyndham Portage la Prairie

poor customer service. check in is at 3 but our room wasn’t ready until 5:45pm and we were just told “i don’t know when your room will be done” .. waiting in the lobby with 3 kids wasn’t ideal. staff didn’t seem to care either

Pros: - New hotel so everything looked modern and was in good shape. - Room + Hotel overall was very clean. Cons: - Heating unit was all over the place - gusting hot air and then gusting cold. Adjusting thermostat didn't seem to do much. - Shower head was rain-head style and had ZERO pressure and no adjustments.

Room was not ready upon arrival at check in time. Had to wait an hour and a half for room. Hotel seems cheaply constructed. Can hear people on the floor above and below and in the rooms next to you. Floor creeks everywhere. Staff/security not friendly when using common area. Lack of options at breakfast and not enough supply of what they had.

My wife and 2 young kids came for a night away from home for a fun night. Everything was great. Breakfast was amazing and pool was fun

Everything was great. Check-in was a bit slow, rooms were spacious and clean. Breakfast could be improved upon. I was having a hard time choosing between 2 Wyndham properties and chose the more expensive Microtel thinking the breakfast would be better. It was not. And in hindsight I wish I would’ve saved the $30 difference and stayed at the cheaper hotel.

This hotel always hikes their prices substantially during hockey tournaments, namely the Portage Cup in February each year. Then, after paying the exorbitant prices, the staff are unwilling to offer even slightly early check-ins or late check-outs. Rooms are always clean enough, but I still find areas around the beds/furniture with food crumbs, so definitely room for improvement. Parking lot also doesn't get plowed regularly or seemingly at all because it's always in a disastrous state when we stay (which we have 3-4 times now). From now on, the Super 8 will get our business, at least they won't gouge us for being hockey parents.

Average hotel. Breakfast was good. Our room was clean except for the bathroom which looked like it was not swept.

Asked the front desk if housekeeping would clean my room without prompting and was told yes by the housekeeping manager but my room didn’t end up getting cleaned. Just went with fresh towels.

Staff weren’t the best. Never helped. Don’t know any info. Weren’t ever helpful. Very rude. Would never go back!