Puerto Azul Suite Hotel

I originally intended to stay at the Puerto Azul Suite for one week as part of my cycling holiday with friends. This turned out to be an extended holiday due to a cycling injury I picked up in my first week and was unable to fly home. Fortunately the Puerto Azul Suite stepped in to support me and my wife to ensure that we could remain at the hotel during this period until I was fit to fly home, which I have now done. I want to say a big thank you to all the staff that work at the hotel for the kind support care and attention is showed to me and my wife during my extended stay there. It's always a cliche to say people have gone the extra mile for you but this was definitely the case here from the management and reception staff through to the entertainment staff, bar staff and the cleaning staff. Whilst I became a regular fixture over my three weeks there, they constantly provided me with support and were always interested in my health, welfare and recovery. This level of care I'm sure is not by chance and instead displays an exceptionally high level of customer care and I would have no hesitation in recommending anyone to stay at this hotel just for this experience alone let alone the facilities which were equally excellent. Thank you very much for your support and I'm sure I'll be back again next year to pick up my cycling holiday. Please share this with your staff. Stephen

First family holiday with our one and three year old. Fantastic place to go, the entertainment team really do go above and beyond. Great kids club and mini disco. Food was really good for breakfast and dinner with lots to choose from and all to a good standard. Plenty of fresh fruit and pastries. Location was perfect, short walk to the beach and town, also easy to get the bus to other places. We will be returning.

Third time at the hotel, lovely hotel, great location and amazing buffet food. BUT considering this hotel is geared towards cyclists and the amount of people with bikes in the garage - all the track pumps were old and broken. I tried asking reception to resolve but was directed to the technician to use the car type compressor pumps. The type you get at garage. They are dangerous on tubeless road tyres because of the force and inaccurate gauge. When I was out of sight the technician demonstrated the air compressor by putting way too much air nearly double into my tyres on my £3k zipp wheels!!!!! So as the hotel would not replace the track pumps I had to rent a track pump from a local bike shop, which then ended up being shared amongst other hotel guests!!!

Nothing not to like, staff friendly and welcoming, very clean, good facilities for adults and children, food excellent and varied, all staff hard working and attentive, would recommend , close to bars and restaurants, close to the beach, good local market twice a week , relaxed feel everywhere

We are repeat guests at Puerto Azul Suite Hotel in Puerto Pollensa, Majorca. Once again it has been a pleasure to see all of you and we wish you well. It is a pleasure to stay in a hotel which is family run, but applies the highest standards. It continually seeks to upgrade the facilities combined with the highest level of service, and provides entertainment to suit most tastes. Once again, Rafa and Sven and the Entertainment Team are irrepressible, even in the 40°C and humidity of high summer, so this early October was very pleasant at approaching 30°C. As returning guests, we are relaxed with the long-serving staff members who are friendly and positive, but we find that first time guests are equally made to feel comfortable. The service at Reception is very professional and approachable, and once again the domestic services and level of cleanliness are exceptional. The suites are all comfortable and there is plenty of variety in outlook to suit all requirements. Cyclists will find it a very suitable base, and the Port and seafront are a short step away. The Restaurant fare is plentiful and varied and of the highest standard of preparation and culinary skill. The ambience is a first-class service. The camareras work tirelessly each shift under the professional eye of Malena, who encourages a friendly rapport with the guests, adding to the pleasure of the experience and not least the prospect of an early return. In conversation with a first time visitor about the experience of the hotel, we agreed that it remained large enough to provide as much of the facilities you need, but small enough to keep the personal touch. Truly it is as much about the friendships there, in the premium resort, on the idyllic holiday island.

Family of 4, children age 12 and 10, and grandparents travelling and stayed at this hotel. - A fabulous holiday. - A fantastic, helpful team of staff at every level at this hotel. - Friendly, engaging, entertainment team, activities suitable for all ages, Rafa, the entertainment manager excellent. - Restaurant staff, very accommodating, finding a table for 6 every evening, food varied, lots of choice. - Entertainment every evening, inside when we visited, which is great as colder in the evening in April, Bingo and quiz nights, good family fun, we really enjoyed this as well as live singers, engaging the audience - Great location, few minutes walk to the pine walk, few minutes walk to the bus stop to other parts of the island. - Overall an amazing holiday, would 100% recommend.

Excellent hotel as always. The staff are amazing and friendly above expectations. Definitely a family favourite. The hotel is spotlessly clean. Great sun beds. Lovely breakfast and a reasonable lunch menu. Drinks are not overpriced Thank you

We are on the final day of our 17 day stay here at the Puerto Azul Suites. This is an outstanding hotel with a very high standard of cleanliness and service (plus excellent bike storage). The staff are happy, dedicated and hardworking and go out of their way to be friendly and helpful. Each time we return we are greeted as old friends. They should all be very proud of the exceptional service they provide. Many thanks to Team Puerto Azul!