Usuario invitado
16 de febrero de 2024
A disgraceful deceitful establishment. Thank goodness it was only a 1 night stay near airport..
DO NOT waste your money here. It is not 5 star as advertised, more like a 2 star.
No smiles ,no welcome, personal belongings went missing. The “porter” stands by desk and watches you carry your own luggage about.
Worst part is the deluxe pool rooms.. especially 407 & 517 look straight onto a public corridor & down on to air con units . Bed bugs.. see photo, son was eaten alive. Dirty sheets & and over powering smell. I had to call reception at 3am due to screaming and arguing in next room, also packs of wild dogs barking all night, and rubbish strewn outside. We asked for the pool view rooms we booked to be told there were none.
Trip. Com tells us they tried to get refund but hotel has ignored with a response saying they knew nothing of problems. In which case, why did they follow me out and try to apologise ? Hmmm
Wow.. what a place.
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