The Pelican Inn

We've been visiting The Pelican for years and have always recommended it to others, but our last three visits have been really disappointing, so we won't be coming back anymore. On our last visit, even though the pub wasn't busy, we waited 30 minutes just to get our drinks and place our order. The manager was being very rude to another staff member, which made the atmosphere uncomfortable. We then waited another 40 minutes before our starters were cleared. The food was way too salty and just not good, especially considering the cost. There was no customer service to speak of—no apologies for the wait, no one checked on us, and it was clear we didn't eat most of our food. We also heard other customers around us complaining about their food and service. The general vibe in the place was very sad. Overall, we're really disappointed.

Not for the first time, I arranged lunch for a group of c. 25 (adults) after a run/walk in the surrounding countryside. Each person attending chose a meal from the menus in advance, so that all the lunches were pre-ordered a few days before. On the day people bought a drink and paid for their lunch before we sat down to eat at 13.15 - and out came the food, four dishes at a time, so that everyone was eating together. All the food met with approval - I'd chosen an excellent sausage & mash - and there were particularly favourable comments on the dressed green salad and the Welsh rarebit served with the soup, so a good time was had by all. There was only one cask beer available, but at 3.4% Black Sheep Bitter was a good choice for those having to drive home afterwards. Well done, Team Pelican: I shall be back, as I'm sure will others of our party!

Service was awful. Walked in and waited at bar to be ignored by staff. Went to another service area to be ignored by chap who may be the manager. Showed us to a table and when we asked to change he told us no - in a half full restaurant. It’s a shame, I have wanted to go there for a while but will not go back. Serious staff training or change required.

We had invited our friends to join us for a lunch time meal to celebrate our 35th wedding anniversary. The staff were very nice and helpful, drinks were ordered then our meal order was taken. As it was on a Monday it was relatively quiet with a few other groups eating , therefore making the meal a pleasant experience. The main meal we had was superb ,hot, tasty which made it very good and enjoyable. As for a pudding well what can I say, they were just as good as the main meal, the price of the meal was comparable to any good quality high street restaurant . Would certainly return for another meal with the factor of a pleasant environment and staff being helpful.

A 90th Birthday meal celebration for 9 people. Dan and the staff were very accommodating and friendly. I set up balloons and napkins before everyone arrived. Everyone enjoyed their meals and I would highly recommend The Pelican. We will be returning.

Awful service and food! We were waiting for 40 minutes for our order to be taken, wouldn't have minded but it wasn't that busy as we had an early table. Starters took 20 minutes to come and then a further 40 minutes for mains. No mention of a wait when ordering. The food wasn't that nice. Myself and one other person had chicken strips for starter, we were ill for a few days afterwards. Mentioned we needed a highchair when the table was booked, that wasn't there when we arrived. Asked the Waitress if she could bring a hairchair, she didn't bother so we got our own in the end. Not a big deal but just adds to the poor customer service. People serving us were really uninterested, everything was just so slow including taking drinks orders. We have been to The Pelican a few times before and never had any issues. Sadly after this last experience, we will not be returning.

The staff made up for a disappointing cold room with broken toilet on arrival by finding another room. Some options were not available on the menu but we had an enjoyable evening and would love to come back in the summer to enjoy the outdoor space.

Midway between Hungerford and Marlborough, a very spacious pub inside with tables well spread out, excellent menu and charming staff. Plenty of room to park in two car parks, certainly somewhere to visit all year round as there is a very pleasant garden.

There were no breakfast facilities even though website said breakfast available. Room was cold as radiator was not working. Requested another room which was ok.