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9,4/10
Fantástico
UUsuario invitadoEl hotel estaba muy bien servido, el personal estaba muy amigable y acomodado. Tenía un snack (Fried kick wing starter) que también era muy bueno. No utilicé el spa por lo que no puedo comentar. La ubicación fue excelente a 9 minutos a pie de la estación de tren. Si volviera a Chester, me quedaría de nuevo.
CChitiThank you for an excellent stay. We deeply appreciate how welcoming and helpful the staff were especially as our stay was unexpectedly eventful. Your kindness and patience given with coffee and toast made a tough time bearable. We will return to experience this lovely place again
UUsuario invitadoFirst visit to Chester and took a chance on deciding where to stay. We loved this hotel and the location is ideal at the side of the canal with a short walk to 2 nearby lovely pubs. The rooms were very nice and relaxing with the bathroom on the small side but perfectly functional. The staff are amazing and every one of them was very friendly and welcoming. We did eat in the hotel on the first night and the food was fine. Would certainly recommend this hotel and hope to visit again next year.
UUsuario invitadoLa habitación era muy bien, y la habitación era muy bien.
La habitación era espaciosa, tranquila y limpia.
El personal en todo el hotel fue siempre amable y útil.
El desayuno fue bueno, aunque algunos artículos no se llenaron durante un tiempo.
Nos hemos quedado antes como la ubicación es excelente y siempre estamos satisfechos con el servicio y el estándar.
UUsuario invitadoService, cleanliness and location of this hotel made it a lovely spot for a quiet getaway. Service at breakfast was particularly brilliant and check out at 12pm was a lovely bonus. Just wish there was some access to the pool included at £20 for 2hrs each person felt particularly steep.
JJema MayburyStayed here last night, everything was perfect. Our room was lovely and clean and had everything we needed for one night. The hotel is close to the city so just an uber ride away. The staff were friendly and welcoming and we opted for the breakfast the next day which was delicious. Would definitely stay here again.
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
SSharon PatriciaWe had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up.
We had dinner at the restaurant Friday evening and the food and service was quick and excellent.
UUsuario invitadoFor a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
KKevinNo es la mejor estancia aquí. La televisión no se ha visto. La última visita no tiene control remoto de televisión. El control de temperatura del duche no funciona correctamente. Pero todavía la ubicación es buena y el spa es bueno
¿Cuál es el precio medio de una habitación en un hotel con Aparcamiento en Chester?
El precio medio de una habitación en un hotel con Aparcamiento en Chester es de 198 € entre semana, y de 249 € durante los fines de semana (viernes y sábado).
¿Qué hoteles de lujo con Aparcamiento puedo reservar en Chester?
¿Qué promociones hay disponibles para hoteles con Aparcamiento en Chester?
En Trip.com, encontrarás una amplia variedad de ofertas y descuentos durante todo el año. Puedes descubrir fácilmente todas nuestras promociones en la página de ofertas.