Chart House Inn

Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via *******, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to ******* from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my ******* payment, I inquired. The inn pointed out that the amount they receive from ******* bookings is less than the full amount guests pay due to ******* commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with ******* and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to ******* on to me, as the amount of billing overage in question exactly equaled the revenue ******* kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not. BTW – I can confirm previous reviews, commenting on falsely advertised amenities – no afternoon complementary cocktail, tea or wine at inn or restaurants offered, no coffee in room, mini-fridge in suite not stocked with items listed on the overpriced, corporate-style menu, no mention or offer of housekeeping service.

Wonderful, quaint inn. Large room. Breakfast was delicious. Convenient parking in the rear.

Beautifully appointed rooms, great location and an excellent team. Breakfast was surprisingly varied, modern and delicious!

This is a great place to explore Newport. We walked everywhere except for the cliff walk and that was worth driving to. Enjoyed the inn and breakfast was great! Room was comfortable and bed was firm, could have used a coffee table in front of the couch and the refrigerator made it a little awkward moving around the bed, but all in all it was great!

My husband and I stayed at the Chart House Inn for a weekend away and could not recommend it more highly! The staff were incredibly kind and courteous throughout our stay and the complimentary breakfast was some of the best breakfast we’ve ever had. The location was perfect and we were able to leave our car parked in our designated parking spot and walk almost everywhere we needed to go. We tried their Stoneacre Brasserie restaurant for dinner and would highly recommend. Overall great stay!

Charming Inn, in a great location. Warm and welcoming staff and owners clearly have service-industry background which provided a beyond comfortable stay, included delicious breakfast in an amazing location. Will be our first choice to stay whenever visiting Newport.

Chris and Kevin were amazing host! Kevin did most of the work.

This place was great! A true B&B, with a super tasty breakfast and super friendly staff and make you feel welcome and gave great advice about what to see around town. The location in the historic sector of town enables easy access to the waterfront/wharf area. The best part about this place is the dedicated, reserved parking spot right on the property, which solves one of the most frustrating parts about visiting Newport, lack of parking. We will definitely stay here again in the future.

Chart House is a cute B&B within walkable distance to many Newport activities. For the most part staff (at breakfast because otherwise there is no one unless you call or text) are very nice. Breakfast is great! Of note are the rooms. The Mary Welsh room is small and hot- even in October. The fan provided is ancient and squeaks when it runs. I had to turn it off as it woke me up. The bathroom is SHARED and this was not noticed if it even is on ******* and in VERY small print on the description of the room on their website- so read carefully. Our friends had a very nice room with a private bath and king bed for about the same price. That’s said, location is great! Just know what you are getting and you won’t be disappointed!