victoria
15 de diciembre de 2023
This was the worst hotel I have stayed in. Families beware… there is literally no way to contact the front desk for anything. The room had more issues than it had amenities. The shower was unusable and had black stuff dripping by into it.. but I couldn’t get a hold of anyone to do anything by about it. When I went down to the front desk to address it, there were about 12 people in line and we had reservations. I called 5 times and was never able to get ahold of a front desk staff. I found a manager who said he was going to come talk to me, but never did. And what’s worse was we were on the executive level in the newly renovated rooms. I’d be scared to know what the unrenovated rooms look like… I have videos of the other broken items (bathroom door would not close at all, blinds would not open, broken drawers..) but I’m unable to upload videos.
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