Crowne Plaza New Orleans French Qtr - Astor

Registr**** en la habitación fue pan comido. El representante de servicio al cliente fue excelente en su trabajo e incluso me ayudó a obtener información sobre un recorrido que había reservado. La habitación en sí estaba en mal estado o gastada y olía. El servicio de limpieza era bueno porque hacían la cama todos los días, pero la cama en sí tenía bultos. Había manchas de óxido en la bañera. Para salir a fumar un cigarrillo, uno es bombardeado con personas sin hogar que piden dinero o cigarrillos. Parece que se podría haber hecho más para salvaguardar a los huéspedes que esperan algo frente al hotel o simplemente para respirar aire fresco de tal acoso. Luego descubrí que había un balcón en el segundo piso donde los invitados podían ir a fumar su cigarrillo. La vista desde el balcón es excelente, ya que se ve justo en Burbon Street, qué delicia. Pasar los días explorando la ciudad y luego salir al balcón por las noches se convirtió en una rutina para mí. Así fue hasta que una noche saliendo del balcón en dirección al ascensor me topé con una mujer que estaba agachada orinando en el suelo junto a la pared que tiene un dibujo de una señora con un papel sobre los ojos. Había baños en el segundo piso, así que no podía entender por qué haría eso. Supongo que eso habla del tipo de persona que es. Estaba horrorizado. Si esa es una representación del tipo de personas que reservan habitaciones en el Astor, ¡entonces ese hotel no es el hotel para mí! No, nunca me quedaré allí de nuevo.

The only good thing about the hotel is location. Rest everything sucks big time. There was no Hot Water for the shower in the rooms, had to shower with ice cold water and eventually caught cold. The Carpet smelled so bad and the corridor floors were dirty. Guest Services staff was super rude and cleaning staff kept knocking on the door even if Do no disturb sign was on. No Sound proofing, Super noisy when neighbouring doors are opened / closed. No Late checkout provided, no water in rooms. Far from 4 star hotel, more like a motel.

Great place to stay! Right on Bourbon and Canal Streets! Only downside was trying to drop off luggage and valet the car off of Canal can be tricky.

We booked this trip for a birthday treat. We thought the room was spacious, clean & had a massive TV. We had a bath & shower & a king sized bed. It’s next to Bourbon Street so loud music but earplugs are supplied. Reception staff are extremely helpful & provide recommended restaurants & places that deliver food to the hotel We didn’t use the gym or pool but would highly recommend this hotel for location. 5 mins from the Mississippi River

Quality of the building is not so good (old) and the staff member is not so friendly

It was very good location excellent

Unfortunately I mind as well stayed at a Super 8 or a Motel 6. It took over an hour to check in because there was only one person conducting the check-in process even though there were more employees in the back room who only came out when there was an issue. Countless occupants were walking through the lobby warning everyone about the subpar accommodations. The main complaint was that there was no hot water. When I finally made it to my room there was shampoo and conditioner but no body wash. I could not get anymore towels and there appeared to be water damage over the bathtub. The water was cold as everyone stated. I could not use the safe because it was locked. There was a fire alarm that went off and the only direction we received was to exit and to not take the elevators. The majority of the occupants ended up in an alley. As we re-entered the hotel staff was still checking in people. No one ever mentioned the incident. This was not a good experience and for the amount of money I paid, these conditions were unacceptable.