Sabrina
30 de enero de 2024
I had much higher expectations for the property due to high price and the perception of a luxury boutique hotel. The whole experience was average. The staff was not particularly enthusiastic or helpful and forgot entirely about requests made (e.g. asking for utensils).
Food
Room service food was good and solid, and arrived quickly.
Room
I upgraded to a corner king suite and other than the larger size, it didn't seem to provide anything additional over the standard room. Appreciated the numerous outlets and USB plugs. There were tons of windows and the drapes and blinds had to be drawn manually by squeezing behind a desk - this is really inconvenient and should be automatic. The cups were not clean and had a bad smell.
Bathroom
The room was generally clean but I did find a few stray hairs in the bathroom. The hairdryer was unacceptable and needs to be upgraded. Towels were small, rough and cheap. Toilet paper and tissues were of unacceptable quality (see-through, flimsy and rough). The Malin Goetz toiletries were good. There is a sensor that turns on the bathroom light automatically which is actually quite annoying when going to the bathroom at night.
Again for this price point in NYC, other hotels will provide a few extras that just feel elevated - turn down service, not having to request items (slippers, kettle), little perks or personalized touches.
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