Ala Hotel Kyoto

We really loved our stay in Ala Hotel Kyoto. We originally planned to stay for 2 nights but we ended up extending for another day and spending Christmas eve there. Lovely vibe, lovely people. The onsen was an amazing experience!

不給改時間 前台不懂英語 和**一樣 就會yesyes 很*的前台一個男的 酒店沒有一個明白人 不建議入住 也不是很便宜

下了京都站走路十分鐘就到了，酒店沒有窗户所以有異味，房間不是很大但是感覺還可以，但是住完酒店後後背處開始過敏，聯繫平台説要求舉證才可以找酒店，感覺太麻煩就沒有提要求！！！本人沒有任何過敏，醫生説就是床單不乾淨真菌感染！！

Simply amazing! Great location, friendly and helpful staff, excellent amenities. Loved the onsen and sauna!!! The laundry facilities and the suitable location is why we chose this hotel.

這個酒店的客房有一個奇葩的設計，小的不能再小的浴室和手盆有五個門窗，兩個朝室外，其中有一扇是霧透玻璃，沒有窗簾，浴室和手盆之間的門也是霧透玻璃門，和床相隔的隔牆上加了一個霧透玻璃窗，早上5點半開始天亮光就從外窗透過門和內窗的玻璃直接照在床上，比定的鬧鐘都靈敏，亮光線直接把人晃醒，睡眠敏感的千萬別住這個酒店。

Stayed 2 nights. The room in fact has no a real window, so no sunlight comes in. Paid 50 yen for purchasing laundry detergent to wash the clothes, the detergent ruined the pans! Spoke the front desk lady right way, after investigating the situation, she said that they would reimburse me for the damaged paints, informed me the second day someone else in duty would speak to me. When I checked out second day, I was told no, they don’t want to do anything about it. The manager lady with short hair even didn’t apologize. I applied the detergent right in front of her to demonstrate how the color changed after a while, she and another lady who translates for her manager are watching the color changing, and still saying that I should go talk to the detergent manufacturer. Your hotel sell the goods that caused problem, and you say there is nothing to do with you! And her attitude was so bad , even said to call the police to resolve the problem! She threatened me! Unbelievable! 入住2晚。 洗衣要在前台付50日元买洗衣液。但没想洗衣液把我的在法国买的裤子给脱了一块一块色。当即跟前台工作人员反映比去洗衣房查看到所以扔掉的洗衣液袋，除他们提供的无其他，又重洗一遍， 无用。工作人员确认是洗涤液的问题，说要进行赔偿， 因为当时是半夜，要第二天上班的人跟我联系。第二天无人过问， 第三天早上退房时问起， 回答酒店不负责任，不与赔偿。前台的服务经理不会讲英文，也不会中文，由一位讲中文的帮助翻译。态度强硬，连道歉都没有，说你自己去找洗衣液生产厂吧，或者去找警察解决吧！态度恶劣至极！

定的雙人房 到前台説我定的衹入住一個人兩個人入住的話要多交一個人的錢然後還有温泉的錢什麼的 七七八八多交三百塊 攜程並沒有説這些 不知道是不是這家酒店騙中國人還是怎麼樣 反正就是要多收錢 地理位置還不錯 就在京都站附近 酒店外觀也不錯 但是房間就不太好 有點昏暗 而且有鬼鬼祟祟的東南亞人人在走廊裏走 看了評論有人東西被偷 出門都心驚膽戰的 怕回來東西被偷了 家人們 咱們還是多花點錢住好點的酒店吧 不然錢花了 還玩的不開心 真的鬧心 反正我是非常後悔住這家

The hotel is really nice and in a good location. It was super quiet and the room was very comfortable. The staff were very friendly and helpful. When I checked in first, there was a a rude and inconsiderate Chinese family with children making a lot of noise with their doors open and the hotel staff were happy to change my room. I would stay at this hotel again.