Brooke
8 de febrero de 2024
I’ve stayed at a lot of Hilton locations and I really like this hotel. It was clean, modern, spacious and very appealing. I have a complaint about check in. There was some sort of event happening at this hotel because when we arrived, there was a swarm of people with name tags around the front desk checking in. It took them a really long time to check in and just when I thought I would be next, there were more of them. They had 2 staff members at the front desk, but both of them were taking care of people with this event group. I ended up waiting 20 minutes to check in. In the future, it would be smarter to have a separate check in for these people or at least only designate one staff member to them. It was just annoying to stand there for 20 minutes with bags being held up by an event group. I’m sure these situations don’t happen a lot, but it would be great to fine tune them and better the experience for everyone. Overall, I enjoyed this Hilton hotel.
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