Paul
4 de diciembre de 2023
The hotel looks very nice and my room was very nice. My room was spacious and clean, and had a large bathroom. It had a king size bed that was very comfortable and good wardrobe space. However, upon arrival the room felt cold, and the bathroom felt very cold. The bathroom central heating radiator wasn’t working, and with the outside temperature being near zero, the bathroom was very uncomfortably to be in. The hotel must have known there was no heating. I did complain but nothing was done to address the problem.
Luckily I had taken my own toiletries with me as the tiny amount of shower gel provided wasn’t enough for 2 days of cleansing, and it wasn’t replaced by room service. Milk and coffee in the room was also not topped up by room service - so I bought some milk from a Tesco store and kept it fresh in the cold bathroom.
I had dinner in the hotel on the first night, but I was informed that there was a Christmas party at the hotel that evening, and I would have to dine early - I was made to feel like an unimportant customer - which I didn’t appreciate. Consequently I went to the dining room earlier than I would have liked to. I was the only person there and the room was uncomfortably cold. I ordered sea bass fillet on a bed of gnocchi - which I didn’t enjoy. The sea bass fillet was meagre, and the sticky toffee pudding desert was served below hot, and I didn’t enjoy it - In fact, I wish I’d have gone elsewhere. I didn’t eat in the hotel after that bad experience.
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