TownePlace Suites Lubbock

My family booked several rooms at this hotel to attend a graduation and was very disappointed! Because it was a Marriott property, I thought we were good but not so.....bad reflection on Marriott. I knew we were in trouble when we pulled into the parking lot and the door to the lobby was standing wide open. We entered into a HOT lobby with circulating fans on the floor. The hallway was also warn like no trace of A/C. My room had air but not working the best. The carpet looked as though it hadn't been replaced in 25yrs and the patio area was FILTHY....hadn't been swept in I don't know how long. To top things off, no wash cloths or bar soap in bathroom. Went down to lobby and was told that housekeeping doesn't come to work til 8am and they would bring some to my room. I went bck down around 8:15 to see what was going on because I hadn't received the towels and there were a line of people asking for wash cloths so I wasn't the only 1. After getting the wash cloths and soap about 1hr later, the lady in housekeeping said "here r ur wash cloths. They aren’t the best but they r clean". She was so right when she said they aren’t the best because they looked worse than my cleanup towels at hm. I will never stay here again , and will definitely not recommend to anyone else!!!!!

I really like this hotel especially the front desk staff very nice and cheery. When I arrived to the hotel I really admired how clean and quiet it was I felt like I was the only guest at the hotel. When I got to my room there was a cool little kitchen area with a stove and a fridge . I also noticed how clean my room was. Another thing I liked about my room was that the shower had good hot water which is important to me. When I got up the next morning I went down stairs to have breakfast it smelled delicious and the eating area was super clean and the food was hot and freshly cooked. After my breakfast I went to the workout area to get in a work the equipment was clean and up to date equipment that allowed me to get in a good workout. I really like this hotel.

Was not happy with this place. The room obviously had not been finished with housekeeping. There was a half empty water bottle setting on the room table, no complimentary shampoo, conditioner, or bar soap. There was only 1 small waste can in the bathroom, none in the kitchen/bed area. We called front desk & they quickly brought the items to our room. Staff was nice & was very accommodating with my room requests of ground floor near an exit door so I could take our small house dog outside for potty & walkin shower. Bathroom had shotty caulking around the floor & shower area had cracked/expanded tiles. They did have an outside pet area, but did not refill the dog poop bags (fortunately I always bring my own). Breakfast was still a grab & go bag. Not many stayed at this hotel compared to other hotels in the area. We will not stay here again.