London Apart Hotel

This is a scam. I booked via *********** and weirdly the hotel called me to confirm check in time. I thought it was weird at the time. Upon arrival at the agreed time the hotel basically didn’t exist. It looks like the photos but I rang all 12 doorbells to no avail. Their phone numbers don’t work. We had to find alternative accommodation. *********** refunded my money but I still don’t understand why they called me. They didn’t ask for any info like cc details but even so they do have some of my personal data

This place is a nasty in every sense of the word. It is dirty. And hasn’t been properly cleaned ever. No toilet paper on arrival and no staff on duty after 6 pm or before 10 am. It smells like mildew. It has mice that eat any food you leave in bags, granola, jerky, etc. hot water only ran about 49 seconds before going completely cold. Floor tiles broken and or missing in bath and one bedroom. ******* should be ashamed to list any place that is this bad.

I had to clean the room myself. I was not able to vacuum it because his vacuum was not working. The room smelled like dust. I took my own sheets and pillowcases. Every time I asked if I could have the room clean. I was told the maid called out. I was there for 9 nights. I had to clean it myself every day. The lift was not working. I would not recommend it to anyone.

The location was great, and the street outside was very quiet. We had a good nights sleep every night. But the standard was low. The toilet was leaking throughout our stay. All in all we had a nice stay, and would actually like to come back, even the low standard. But be prepared of dirty carpet and rusty shower.

The property has so much potential and the area is amazing. The hotel it’s self was very run down, dirty, and was falling apart. It is in dire need of major renovations. I can say that the bed linens and towels were clean, but that’s about it. I can tell this place was great in its hey dey and it really can be great again.

Absolutely dreadful service! Booked this places weeks in advance only to get a call 4 days before my stay telling me to cancel it as I wouldn’t like it as it’s an apartment in the basement with no windows and damp. This is not reflected in the photos or the room description on the website. Told me I would have free cancellation. So I cancelled it and had to find somewhere else within my budget and such short notice which wasn’t easy. However I never got a refund and had to raise this with **********. I’m still waiting to get my refund! Terrible customer service! Stay clear from this one, it’s really not worth the hassle!

expulsé de l'appartement le dernier jour à 20h pour non sécurité en lien avec les risques incendies. Nous n'avons pas été relogé par les autorités, nécessité de trouver un autre endroit pour dormir. Le propriétaire présent à ce moment là nous a proposé de nous rembourser la dernière nuit (puisque nous avons dû payer une nuit d'hôtel), merci de me confirmer que cela va être fait et de vous en assurer. Je tiens à votre disposition les documents d'expulsion ou les coordonnées des pompiers. cdlt

Stayed for 7 nights. Very good location but terribly dirty. In the pics you see a kitchenette, but can't use it. The oven cause of risk of fire, so much stuck grease that might blow up. Very blumpy bed. Good things: Hot water, the sheets and towels were clean. Privacy. Nobody knocking on the door for a week to ask if I have at least trash to take out :D.