Best Western Hotel Wavre

We have booked this hotel by a wrong click and cancelled it within 15 mins. Then I called this hotel twice and the manager of this hotel is lacking of empathy and decided to keep all the money, in another word her job is just trying all she can to take the client's advantage.

2 Overnight stays in coach party travelling to austia.Staff unhelpful and rude. Food poor and no choice. Rooms cold. Not suitable for disabled travellers. No porterage or early morning call. Biggest tip I can give is don't stay here. I would never stay here again.

Firstly I cannot belive this place is a Best Western Branded Hotel. This hotel is in the middle of nowhere with nothing nearby which is not great if you are expecting the hotel restaurant to be open. I believe that they have staffing issues so the restaurant at the hotel is frequently closed. Rooms are ok, a bit on the small side. Unfortunately this hotel do not know what a proper pillow looks like so you will have to spend the night sleeping on what seems like a sofa cushion. unfortunately i have had to stay in this hotel on two separate occasions and they seem to have an issue with there drains. On both stays the bathroom was stinking with only can be described as a a blocked drain type smell. This hotel cannot seem to cope with breakfasts. The breakfast area is too small for the number of guests. The breakfasts they throw out are also below par. The hot choices can be described as lukewarm at best. hopefully Leger and Shearings will stop using this place as its a Best Western in name and prices only.

The hotel with the worst service I have ever seen in my life. They do not want to help you in any way. It was very dirty and smelly. I do not recommend this place to anyone. The breakfast was also very bad and there were very few options. I did not like it at all.

This hotel is not safe. Avoid because your life depends on it. The escape door / window in my room was locked with screws and couldn’t be opened. The air con did not work either. It was 30 degrees in the room but the manager simply refused to deal with the situation. In fact he swore at me when asked for help. Disgusting and unsafe place which I will never ever use again.

The beds were dusty and the hallways smelled really bad. Mosquitoes in the room biting you all night and buzzing around in your ear.

Breakfast was horrorbly. Room was okay. No differences between normal and superial room. Staffel told me Hotel was fully booked but we were nearly alone.

Everything was good place was clean but the breakfast was expensive and there’s not too many food which is we canceled the breakfast.

I stayed in this hotel for one night on the way to Austria on a coach trip with Shearings. It's in a decent location - about 2.5 hours from the ferry crossing at Dunkirk, and in a quiet area of Belgium so there was no traffic noise. That said, there are also no amenities nearby - our coach knew this and stopped en route, but if you were travelling by yourself you might not know this. There appears to only be one elevator here, and a small one at that, so if you are part of a coach trip you do have quite a wait. I opted for the stairs but this is not an option for everyone. There was a musty smell in the stairwell but nowhere else in the building. My room was perfect for an overnight stay, the bed was firm and the pillows were soft, the room itself was clean - it reminded me a little of a Premier Inn actually. The bathroom was of a good size, the shower heated quickly and had very good water pressure. The TV here had both BBC 1 and 2 if you did want to watch TV, and there was a USB charging point beneath this (as well as plenty of plug charging around the room). Breakfast was a bit shambolic, two coaches with similar departure times and a VERY strict opening time meant there was some choatic queing going on. There also wasn't enough seating for everyone in the dining area, which meant some people were having to carry their food around the reception area. The food was of decent quality, not high end but edible. The orange juice/apple juice was more like squash which disapointed me, but the food options were replaced quickly. This was fine for an overnight hotel, I'd consider staying here myself on a weekday night perhaps but would want to avoid weekends due to the coaches.