Hoteles cerca de Capilla Luce, Taichung

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

La habitación era muy confortable, la habitación era muy confortable y la habitación estaba muy bien equipada. Aquí, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel, en el hotel,

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

Location - I’m not sure if we just missed out on what’s nearby. But we did walk on the sides, we were searching around of what’s there to see. We didn’t see much, like we realized after walking for a few minutes that we just found the convenient store which is kinda far if that was the nearest available (or again, there could be one the other side we don’t know haha). So after walking around, and realizing there’s nothing much to see. We already booked an Uber going to the night market. It wasn’t that far from the HSR Station. I couldn’t remember the exact distance and travel time. But if I find it far I’d normally remember it and say it. Service - it was an easy check-in and check-out. Though, I almost forgot to get a receipt. Had to proactively ask for one. Luckily we decided to stay for a bit after checking out, we remembered it and got to request for it. I like how they already asked upon checking in if we need a room cleaning service. That was convenient. The breakfast was so so (on my personal taste bud). Don’t get me wrong, it wasn’t that bad. I love the room the most! We were happy about how spacious it is. And it has an AI box which we loved. The bathtub has a tv, the shower area was spacious, the ambience of the room, hallways and lobby. The free snacks. The brand of the body wash and conditioner. The free Nescafe machine in the lobby. I’d definitely recommend it and I’d stay here again. (Though I still have a pending concern that I have to figure out myself, cause the amount showing in the invoice was different from the amount showing on tha app. Haven’t checked how much was the final amount taken out on my card) The late check out costs Ntd$1,000/hour

Hotel muy elegante con cama y baño cómodos. La piscina estaba bastante fría a pesar de ser verano, así que no era muy agradable nadar. El desayuno estaba bien, aunque era lo mismo todos los días, así que si te alojas varios días quizás quieras más variedad.

I liked this hotel. The room was quite spacious and nicely decorated with a city view. Breakfast had a good variety of options. There is also a public area with table tennis, which was a nice bonus.

Chance Hotel está cerca de la estación de tren de Taichung y de la estación de autobuses U-bus

The room is as described and shown on the pictures. I gave a 4 for cleanliness as on first night, I found hairs on the bed & a hole on the bath towel. I reported to the staff via LINE (in Taiwan they use mainly LINE to communicate). They quickly took action and offered to change the bedsheets and clean the room. As I stayed for a week, they scheduled a housekeeping on day 4 of my stay. The soundproofing is not the best but if needed earplugs are provided in the room. It was the winter in Taiwan when I was there so having a hot shower is important and the hot water is available. I like that there is water dispenser at each room level, rubbish and recycling bins are located outside so it is convenient. The location of the inn is about 15 minutes walk from the Taichung Train Station. If you are carrying large luggage, advise to take a Uber. It is near to 一中街 (yizhong street) where you can find many shops, food, etc. From the inn, cutting through the open space carpark, you will be at the shopping area. As a female solo traveller, at the start I was a bit concerned of the location of the inn. The entrance to the inn is in a alley, next to a bistro bar. You need the access card to enter the inn so that is find, just make sure it is lock after you enter. The front desk only operates from 11 am - 10:30 pm. There is an emergency hotline number to call for afterhour service. Using LINE to communicate with them is easy. There's a cafe next to the inn where you can have breakfast with discount by showing your room card. If you want to travel to places, there are many buses. If not, it is easy to get Uber. For first time traveller to Taichung, he/she will not be aware that toilet paper cannot be thrown into the toilet bowl, so it is good to have a sign to show that. Overall, the staff are friendly and helpful. For the price, it is value for money.

Genial. Nos han tratado de maravilla. El desayuno y snack gratis es un lujo. Recomendable.

La habitación es limpia, agradable y cómoda, y el servicio es amable. En resumen, es excelente.