Americas Best Value Inn & Suites Phenix City

Ellos chupan

We did not even end up staying because we found bedbugs in the beds, so we had to search at 3am for a new hotel.

The tub and sink were stopped up and I had to remove the lid to the toilet to flush it. Once they get that squared away it will be cool. I'd stay there again. It's an old bldg so the plumbing is not always up-to-par. It was clean and there were no bad smells. I can live with that. I was comfortable.

It was good for the price. I was happy they had HBO and a coffee maker in the room.

When we drove up to the hotel the website pictures only showed the hotel good side. Entering from other side it looked like a roach motel. A Window was boarded up with wood. Mattresses stacked up in the window. False advertisement about breakfast. No elevator, but the room where cute and clean as shown on the website. All of the staff were friendly and great.

We arrived at at 8 pm and the staff had to check two rooms before to find a “clean and ready” room. We ended up leaving and going somewhere else. Room floor was sticky, curtains were stained, remote had grease on it, toilet paper on roll was dirty. The positive was the manager was polite and kindly refunded me.

We arrived 45 minutes early, I didn't except to be able to check in but it was worth a try. Joanie said rooms wouldn't be ready til 3 or a little after so we went to eat. We got back a few minutes after 3. Our room wasn't ready. They said it would be a few minutes but we didn't get in our room til 3:40. Joanie went above and beyond to help housekeeping get rooms ready. They must really be short staffed. Joanie was great. This is a dated hotel but clean. I was most disappointed because there was NO BREAKFAST. It was advertised as having breakfast included but was told because of covid it was not available. That's nonsense. We've stayed in several hotels since covid and breakfast was served! That's one of the reasons we booked there. But like i said earlier, you get what you pay for!

The hotel is obviously used as low income housing for locals, and because of that they’re not as respectful concerning noise levels, as maybe fellow travellers would be lots of slamming doors, loud talking in the hallways. Linens On the bed were stained. The bathtub doesn’t drain properly. There was no garbage can in the room. The microwave was dirty inside. The lobby stairs needed to be vacuumed. I booked off of a third-party that said I was getting a special deal $40 off the regular. If I had paid the full price, I would’ve been appalled