Hotel Zlaty Dukat

Comfy but too hot. Breakfast first morning was absolutely dreadful, it did get better but was never good. Kosicians are new to hospitality, so it'll take a bit of catching up. Nice and central but not a great deal going on on Kosice or the hotel. EVERY restaurant we went to was out to to rip us off. Be careful! Anyway staff in the Zlaty Dukat were very helpful.

By fast the best about this hotel is its location on Hlavna, the attractive, pedestrian main street of Kosice. Good was also the breakfast buffet with a rich choice of everything, also with plenty of fruit. On top it is available as of 7am (not 8.30am as at my accommodation in Bratislava). My room was on the first floor facing a dirty wall with a window, that had people behind it. Even with the lights on the room was dark and depressing, just as the whole hotel, which also has poor lighting. The room had a good size, but a lot was missing. There were no tea and coffee making facilities and the wardrobe could hardly be called that. It had a writing desk, but no table light, so I could not use it at night. The bathroom had plenty of toiletries and the shower worked well, but since it was in a bathtub with a rounded bottom it cannot be considered safe. Also it had an annoyingly loud ventilation system in there. The room was serviced during breakfast after the first night, but after that it was not serviced at all. The room was quiet at night, but during the day one could hear for hours a drill going on in a workshop just opposite. On check-in the receptionist told me that the main door of the hotel closes at 10pm and that checkout is at 10am, which I think far too early for a city hotel.

This was an unplanned hotel stay as the planned hotel location reception only worked noon till 6pm. I walked in, inquired, and checked into this hotel. Excellent location, nice rooms, and inexpensive meals at the restaurant. The hotel stay included a nice buffet breakfast. The staff were very nice - tried to help with little english they knew. The hotel is built on ancient city structure - you'll be able to walk down and view old walls, hallways, features that is fit for a museum. In fact avoid the city gate museum and visit the hotel underground for free. The hotel staff indicated that they used to host dinner gatherings, wine tasting in their underground hallways, but COVID had put a stop to it. I hope they'll restart their programs soon.

Very unprofessional approach to the client. Could not sleep till 5 in the morning as they hold a party in the restaurant under my room after telling me just the afternoon before I can’t have lunch or dinner there as the restaurant is closed during this period… I have booked a room in this hotel for a night to be able to rest in the middle of a long trip back home next day. Very bad choice … I had no sleep till 5 am in the morning as there was a huge party practically under my room in their restaurant with loud music, drunk people yelling, microphone loud speaking and so on and the hotel personnel and management could not care less about their paying clients. At 1:45 a.m. I managed to get on phone someone at reception to complain about noise and that is impossible to sleep with a party running under my room and of course they promised to solve the situation but nothing happened and the loud mess continued even louder till morning. In the morning I went to see the manager. The receptionist was clearly embarrassed about the situation and told me they understand but they can’t bother the manager as he was at the party till 5 am in the morning and he sleeps now... I was shocked to hear that excuse and I told them that I want to speak to someone responsible and in any other hotel especially 4 stars one this would not happen or they will offer a different room or reimbursement of the service they actually didn’t fulfilled and I paid in advance not even mentioning some formal excuse from management. Also, I underlined that I checked in just the day before in the afternoon so they knew they would have a party for sure and they could easily offer me a different room that the one that was practically over the restaurant especially that the hotel was not fully booked and I didn’t require any special room or size etc. I was promised he will arrange something by the time I return for check out, he even mentioned that as he cannot disturb the manager, he will ask the director to come. At my return no surprise no management was there and the reception guy actually told me that he solved the problem and he was allowed to return me 15 euros … that he actually threw on the counter in the form of small coins and some crumpled small bill like we would return some change in the fruit market or tipping in a cheap restaurant … I told him that this is absolutely a bad joke and I don’t expect to get small change in coins from a hotel as compensation after practically taking my money for luxury service and offering a night without sleep and nerves and all the answer I got was that I can complain on social media … like the booking site. This hotel is listed as 4 stars but far from that. All it offers are rooms far from any luxury, no restaurant service at this moment except for them serving breakfast and as we could see loud private party overnight, no other services no pool or spa or so on so I would expect that practically their main service sleeping comfortable would be