Neptune Luxury Resort

Super big hotel. Very nice surroundings, staff, service, pools and beach for adults and kids as well. Location wise - far away from the city, no walks in the evenings, only option is a bus

Замечательный отель с очень хорошим сервисом. Отзывчивый персонал. Вкусные и разнообразные завтраки, Огромная территория. На территории минимаркет, 5 ресторанов.

After having arrived late after a significant flight delay, I was delighted at the superb service provided by reception. Our bags were quickly whisked away to our room, vouchers for our welcome drinks and the missed dinner that evening were already in our welcome pack and we did feel very welcome. Our room was very spacious, twin beds (as requested) as well as a good sized sofa allowing us to relax, excellent storage (we actually unpacked for the week and forgot about suitcases), two sinks in the bathroom and a lovely size shower (the bathroom was truly designed for two people to enjoy). The balcony offered a sea view and beautiful sunsets (the stuff of dreams here) while enjoying a glass or two (really useful foldaway rack for drying that didn't impose on the space). I loved that the staff remembered our preferences for drinks and were always delightfully friendly and professional (everywhere - the restaurants, the bar, the cafés, the pools and the towel hut (thanks Olga!). The Adults-only pool was a wonderful sanctuary for me in the afternoon after enjoying the sand and surf of the beach in the morning (bar codes on the umbrellas for ordering made this all the better - food and drink promptly arrived, was good value, and delicious). The gelato bar was a daily treat and a true indulgence. The pièce de résistance of this wonderful resort has to be the departure lounge (as truly sad as we were to go) - a late night flight and a midday checkout which is so often a nigh**are ending to a holiday were nothing of the sort at Neptune - hot showers, the same wonderful soft towels and fabulous Clarins products (we enjoyed these immensely in our room and throughout the resort) made for a full day's enjoyment of the resort's facilities. Make time for the Taverna - as a couple of foodies, our expectations were high and they were exceeded - too delicious! Thank you Neptune - I'm already organising to return next year! Solo visitors - this is a definite for you - I do a lot of solo travelling and I'm always on the lookout for perfect destinations - Neptune is certainly that!

Overall an excellent resort. Really well organised. Three restaurants (Italian, Greek, Chinese/Thai) - all brilliant. Everything I needed was on site- Shop, pharmacy, ice cream shop, scuba/snorkel trips to Kalymnos. Staff are smiley and helpful. Majority are German families. VERY hard to find a sun bed at the pool, or by beach after 10am!! There is a policy about reserving sun beds- But it is not enforced and should be. About 70% of the sun beds had a towel on them but nobody there! Quite stressful and very annoying. Had to PAY for a beach gazebo just to get a sun bed with shade. Managers need to sort this.

The hotel and facilities were very good with lots of restaurants and nice public spaces. The resort is huge with 15 min walking times to the parking, and the beach depending where you are staying. The beach is ok - has a lot of waves and sea**** and not the best beach in Kos. The hotel's sheer size, makes it impossible for the stuff, particularly the reception staff to provide a personalised service so our experience was being largely anonymous in a large hotel which felt very commoditised (including 3.5 Euros for a bottle of water at the beach bar and extra charges to use the beach gazebos!). From a customer service point of view, we were personally very disappointed the hotel did not show a gesture of goodwill (although they were not legally/theoretically obliged to) to help us overcome our travel ordeal of a 27 (rather than 3.5) hour journey to get to KOS due to our flight being cancelled. Despite politely asking the hotel, for extending our stay for 1 night with a small/no charge, given we paid for the first night on a non-refundable price, which we lost due to our flight being cancelled, they did not oblige They also insisted and charged us 50 euro for a late check-out on the last day which was a fraction of what we paid overall and given the hotel's size, us checking out late made zero difference to them. I fully recognise the hotel was not obliged to do anything given the non-refundable fee we booked, but it is such gestures of goodwill that build up customer loyalty. Our late arrival was out of our control and we would not be compensated by our airline for the night we lost. The hotel staff not being understanding or accommodating made our ordeal worse. We therefore did not receive the outstanding customer service we received at other hotels or by the local KOS people. I would say the room was also a 4 star rather than a 5 star - no premium coffee machine, just an old kettle, and a leaking (despite very modern) wetroom which meant the bathroom/toilet area got messy each time we showered. We had to ask for a conditioner too, and the hotel was initially hesitant, which was surprising for a "5" star. The bed was extremely comfortable , the pillows were very good and the breakfast was very rich and diverse. We would have returned in future, had we received the better customer service, but its corporate faceless nature means we will unfortunately not be returning.

One of the best hotels I have stayed in. Rooms were very good, clean, comfortable and serviced daily. Fresh towels and linen as requested and lovely Clarins products. Beach, although narrow was perfectly adequate and had plenty of space. Watersports on offer were popular. Only downside was an underwater pipe or something which was covered which I tripped over on the 1st day but no big issue. The beach does have sea defences but no bother. Hotel grounds were lovely, very well groomed and staff throughout the hotel were very friendly and kind. Special thanks to Eleni who welcomed us so warmly every breakfast and evening meal. Meals were plentiful and delicious! We used the adult pool area which was fantastic and plenty of space for all (although appreciate we weren’t there at peak time) One thing we didn’t like was other guests smoking around us… seemed to be surrounded some days. Perhaps they could be encouraged to smoke away from other guests? We were really impressed on arrival that as we had missed dinner, the hotel automatically bought sandwiches to our room and we had a meal voucher to use in the Taverna in the resort. The departure lounge was also fantastic, we had a late flight and were able to shower and relax until our transfer. All in all a brilliant stay and I will be back as soon as we can book a room!

location is very good, It has a large, flat and beautifully designed outdoor space. Although we stayed for a short time, employees are helpful, friendly, They sincerely helped us The hotel rooms are useful, nude colors A hotel where you can stay with peace of mind ​Tutku from Turkey

A spontaneous 4 days away. From the start the staff were amazing, beautiful grounds kept in pristine condition. Lovely pools. Never have problem getting a bed and umbrella. Gorgeous lazy morning walk along the coastline. Lovely lobby bar with drinks and nibbles, delicious main restaurant and delightful Taverna. Honestly I understand why all the guests I spoke to returning guests. Lovely adults only areas although didn’t need it as not school holidays. Staff in all areas were accommodating. Also great departure lounge with showers and changing rooms. Was welcomed as solo traveller. Great choice !!