Usuario invitado
9 de octubre de 2023
I visited Ares Dream Hotel in Kemer, Antalya, on the 21st of September for a 10-night stay with my friends and had a terrible experience. There was a very unhelpful receptionist by the name of Kadif. He was a rude member of staff who had given me my room key and left me to find the room myself. There was no lighting on the stairs, and when I returned to the reception, he responded by shouting at me and told me that I am illiterate and need to learn English. My experience went from bad to worse when I eventually found the room that we had been assigned by the hotel. The beds were of poor quality, and broken springs could be felt. The room was dirty, and falling asleep was impossible due to the condition of the room and the stench. There was no hot water in the shower, and the bathroom was in a poor state, not fit for humans to live in. I suffered from mosquito bites all over my body, and my friends also suffered, which resulted in our legs being sore and swollen during the course of this holiday. We always felt under duress as we were scared to speak, as this receptionist told us, "Once you get your room, you are unable to change it," and we had no option but to listen to him. If you are from England, this is not the hotel you want to stay in, as Ares Dream Hotel guests are mostly Russian and German-speaking. I was convinced that this hotel was not as described on the website. I met a few tourists who were not happy with the hotel service and the living conditions. We was all inclusive however the menu is very limited and you have cats running around the dining area which is not hygienic.
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